Reservations Agent

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality.  We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.

Come join our Flock!

Reports To: Revenue and Reservations Manager 

Supervises: None 

General Purpose: As on-property agent for guestroom reservations and general customer service-related tasks, the Reservations Agent will have the opportunity to contribute/participate in a variety of reservations/revenue management tasks and will play a critical role in helping achieve reservations/revenue management goals pertaining to occupancy, ADR, RevPAR and Market Metrix scores. 

Specific Responsibilities 

• Fields reservations from multiple channels and accurately inputs data into the OPERA Property Management System (PMS) 

• Assists Front Office team and Revenue and Reservations Manager with prompt resolution of guest issues pertaining to reservations 

• Maintains reservations including all guest notes & special requests  

• Inputs/manages all online travel agent (OTA) reservations  

• Inputs all group contracts in the PMS and Synxis Central Reservations System (CRS) and post initial and subsequent deposits when required 

• Enters all rooming lists into the PMS and continuously works with Sales Managers on updates to assist with a smooth execution of the group’s stay 

• Reviews and approves final group folios along with the Sales Managers  

• Inputs all contracts received from the Events Sales Manager and post deposits when required 

• Inputs all credit card and direct bill authorization forms 

• Assists Revenue and Reservations Manager with data reporting and other daily task when needed 

• Assists front desk in the execution of guestroom amenities & other customer service responsibilities  

• Assists front desk with daily arrivals list; communicating all special requests and VIPs  

• Assists Director of Sales & Marketing with special projects when needed 

• Builds professional relationship with repeat guests & VIPs  

• Maintains general reservations email inbox 

• Attends weekly and monthly revenue management and sales meetings 

• Performs other tasks as needed 

• Must have strong attention to detail, be able to multi-task, and eager to learn new skills. 

• Experience with OPERA PMS preferred but not required. 

• Effective/professional communication skills. 

• Detailed knowledge of the hotel, room types, amenities. 

• Knowledge of downtown and the surrounding neighborhoods a plus 

• Must pass a background check. 

Physical Requirements 

• Must be able to sit or stand for extended periods of time.  Position may require the agent to walk throughout the property and up and down stairs. 

Education/Formal Training 

• High School diploma required.  Associate or Bachelor’s degree preferred. 

Experience 

• Reservations/Front desk experience preferred 

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm