Reservation Supervisor - Local National

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We are seeking a dynamic and customer-focused Reservation Supervisor to join our team in Jeddah, Saudi Arabia. As a key member of our reservation operations, you will lead and inspire our reservations team to deliver exceptional experiences while maximizing revenue opportunities.

• Assists in monitoring and managing the reservationist team to ensure excellent customer service
• Maximize occupancy by ensuring high conversion of enquiries into bookings.
• Supervises, monitors calls, coaches, counsels, trains, disciplines and reviews reservation agents
• Evaluates Reservation Agents' performance and productivity to insure they meet service level goals
• Make sure to provide an excellent introduction to the Hotel and its services with regards to the information given about the hotel and surrounding area 
• Takes into account and anticipates guests' needs10Deals swiftly, efficiently and sensitively to guest complaints that cannot be settled directly by team members and follows through
• Conveys the brand and hotel image through his/her irreproachable attitude
• Helps increase guest loyalty through quality of service
• Ensure all documents are filed properly and files are labelled clearly daily, weekly and monthly reports as required.
• Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimize REVPAR 
• Maximize upselling and offer appropriate room category for the guest; ensure the guest receives the accommodation he / she is expecting 

• Proven experience in a reservations supervisory role within the hospitality industry more than 2 years of experience. 
• Proficiency in Opera PMS or Opera Cloud; familiarity with other reservation systems is a plus
• Strong leadership skills with a passion for developing and mentoring team members
• Excellent organizational and time management abilities to handle multiple priorities efficiently
• Analytical mindset with the ability to interpret data and make strategic recommendations
• Outstanding communication skills in both Arabic and English
• Customer-centric approach with a talent for anticipating and exceeding guest expectations
• Proficiency in Microsoft Office suite, particularly Excel for reporting and analysis
• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred)
• Flexibility to work varying shifts, including weekends and holidays, as required