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SO/ Uptown Dubai, Dubai, United Arab Emirates

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REF54017W

Reservation Supervisor

Region

Luxury & Lifestyle

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Company Description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.


Job Description

We are seeking a dynamic and experienced Reservation Supervisor to join our team at SO/ Uptown Dubai. As a key member of our hospitality organization, you will lead and oversee the reservations department, ensuring exceptional customer service and maximizing room sales.

  • Supervise and manage the reservations team, providing guidance, training, and support to ensure optimal performance
  • Oversee all reservation operations, including phone, internet, and email bookings
  • Implement and maintain reservation policies and procedures in line with company standards
  • Optimize room sales strategies to maximize revenue and occupancy rates
  • Ensure accurate and timely entry of reservation details into the hotel's booking system
  • Collaborate with other departments to enhance guest experience and streamline operations
  • Monitor and analyze reservation trends, preparing reports for management
  • Handle complex reservation inquiries and resolve customer issues effectively
  • Implement innovative approaches to improve reservation processes and customer satisfaction
  • Ensure compliance with data protection and privacy regulations in all reservation activities

Qualifications

  • Proven experience in a supervisory role within the hospitality industry, preferably in reservations management
  • Strong leadership skills with the ability to motivate and develop team members
  • Excellent customer service skills with a focus on creating positive guest experiences
  • Advanced proficiency in reservation systems and hotel management software
  • Strong analytical and problem-solving abilities
  • Exceptional organizational and time management skills
  • Ability to work effectively under pressure and manage multiple priorities
  • Excellent communication skills, both verbal and written
  • Fluency in English required; additional languages are a plus (e.g., Arabic, French, German, Russian)
  • Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
  • In-depth knowledge of hospitality industry standards and best practices
  • Demonstrated ability to make sound decisions in a fast-paced environment
  • Flexibility to work varying shifts, including weekends and holidays, as needed

Diversity & Inclusion bedeutet für Accor, alle Menschen willkommen zu heißen und ihre Unterschiede zu respektieren. Wir stellen ei der Ausweitung von Beschäftigungs- und Entwicklungsmöglichkeiten ausschließlich Qualitäten und Fähigkeiten den Vordergrund. Unser Ziel ist es, eine sinnvolle Beschäftigung, eine herzliche und einladende Kultur und hervorragende Arbeitsbedingungen zu bieten und die Entwicklung aller Menschen, einschließlich der Menschen mit Behinderungen, zu fördern. 

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