Reservation Associate

Prime Function:

• Maximize room bookings by delivering a pleasant and efficient reservations service.
• Ensure that reservations are dealt with effectively, while maximizing revenue.

Key Responsibilities:

People Management

• Work with internal/external representatives from different functions for executing the reservations.
• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

• Ensure that the team has been trained for all safety provisions.

Financial Management

• Identify optimal, cost effective use of the resources and educate the team on the same.
• Maintain and update corporate database, entering delegate bookings to ensure delegate information/ records are kept up to date and accurate for future events.

Operational Management

• Ensure that reservations requests are answered promptly and politely and that complete details are recorded as per standard procedure.
• Ensure to handle all incoming enquiries efficiently and effectively and hence converting them into bookings
• Ensure to handle enquiries promptly and efficiently with the overall objective of maximizing sales and room occupancy rates.
• Responsible for ensuring that all reservation filing and correspondence is carried out daily. 
• Perform all the duties that are common and any other duties assigned by the Front Office Manager.

Hygiene / Personal safety / Environment:

•  Ensures that the workplace and storage areas remain clean and tidy
• Respects the instructions and safety guidelines for the equipment (s)he uses
• Applies the hotel's security regulations (in case of fire etc)
• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and meets Novotel' ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme.

About you:

To be successful in the role, the candidate brings along the following experiences and competencies: 

• Person should have completed at least 5 actuarial exams although Associate to new Fellow members of the Casualty Actuarial Society are preferred.
• 1 to 2  years working experience in non-life reserving or pricing in the reinsurance field, or related actuarial experience.
• Strong knowledge of Canadian Appointed Actuary statutory & IFRS 17 requirements with experience supporting the Appointed Actuary in the development of year-end Appointed Actuary and Financial Condition Test reports.
• Strong communication skills and proficiency English.
• High motivativation, team-orientation and adaptability.
• Strong IT and data management skills.
• Strong knowledge of Property & Casualty lines of business
• Strong ability to work remotely with team members and across departments across multiple time zones.