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Rixos Al Mairid Ras Al Khaimah, Ras Al-Khaimah, United Arab Emirates

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REF41284O

Reservation Agent

Region

Luxury & Lifestyle


Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.


Job Description

  • Understand the key principles of ACCOR’S Pricing Strategies and Revenue Management
    • Retail, Corporate, Leisure, Group, Other
    • Rate Restrictions, hurdles and availabilities
  • Maximise rooms revenue through the conversion of telephone calls into sales
    • Utilize effective upselling techniques
    • Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel
  • Be fluent on all hotel products and services
  • Handle faxes and emails pertaining to rooms reservations
  • Be fully conversant with all market segments and rate plans used across all distribution channels
    • Be flexible in sales technique through offering the right product to the right customer at the right time
  • Handle customer queries and complaints relating to Rooms Reservations
  • Co-host dinners/special events with the Sales Team and be involved in client entertainment as required
  • Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies
  • Responsible for effective implementation and compliance with ACCOR’S Core Reservation Standards
    • Achieve targeted goals in the LQA Hotel Mystery Shopping calls
  • Maintain accuracy and cleanliness of the PMS Database
    • Ensure market segmentation is accurate for each reservation
    • Create hierarchies/relationships between Corporate Accounts
  • Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction
    • Complete understanding and effective execution of current and new RM tools.  Includes Opera PMS/S&C.
    • Be involved in all property PMS Conversions
  • Complete understand and effective use of the Hotel’s telephone system
  • Maintain the Reservation correspondence
  • Support the Reservations Manager and/or Revenue Management leader with special projects as required.

PERSONAL ATTRIBUTES

  • Ability to adapt to changing environment.
  • Attention to Detail
  •  Ability to handle multiple tasks
  •  Ability to organize work flow

Qualifications

  • Degree/Diploma in Training and Development or Hotel Management
  • Working knowledge of Opera, Microsoft Office.

EXPERIENCE

  • Minimum 2 years experience in Hotel or Resort, as Reservations Agents.
  • Luxury hotel or resort background preferred
  • Understands the local culture and have worked in the region.

Diversity & Inclusion bedeutet für Accor, alle Menschen willkommen zu heißen und ihre Unterschiede zu respektieren. Wir stellen ei der Ausweitung von Beschäftigungs- und Entwicklungsmöglichkeiten ausschließlich Qualitäten und Fähigkeiten den Vordergrund. Unser Ziel ist es, eine sinnvolle Beschäftigung, eine herzliche und einladende Kultur und hervorragende Arbeitsbedingungen zu bieten und die Entwicklung aller Menschen, einschließlich der Menschen mit Behinderungen, zu fördern. 

Zögere nicht, uns bei deiner Bewerbung deine besonderen Bedürfnisse mitzuteilen, damit wir diese berücksichtigen können. 

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