Reservation Agent

Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in Jasper, don't miss out on this opportunity. 

At Fairmont Jasper Park Lodge, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservations Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status
• Competitive extended benefits package including medical, vision and dental for full time permanent status
• Employee Travel Program
• Comprehensive Wellness Platform
• Discounts on food & beverage/spa/golf
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

What you will be doing:  

Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service.
• Follow Front Office policies, procedures and service standards.
• Respond to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone, fax and/or E-mail.
• Reserve hotel accommodations for guests in the Leisure, Business Travel, Convention/Association, Corporate Meetings and Wholesale (FIT & IMM) market segments.
• Accurately record all required reservation information in the Central Reservations System and/or the Opera Property Management System (PMS).
• Review and update reservations interfacing between the Accor Reservation Systems.
• Ensure reservation confirmations are issued promptly and accurately.
• Monitor Hotel Inventory to maximize Room Revenues.
• Drive the hotel’s upsell program by consistently offering best suitable room types according to guest needs and maximizing hotel revenue and earn incentive in accordance with company’s standards
• Provide support to our colleagues at Fairmont Global Reservations Centre with guest booking needs.
• Ensure GDPR compliance and safeguarding guest privacy with the utmost confidentiality
• Understand special promotions and ensure the information is communicated to various operational departments.
• Ensure all cashier paperwork and journals are filed with Manager on duty on a daily basis.
• Follow all safety and sanitation policies when at work
• Other duties as assigned

Your experience and skills include:

• Minimum 1 year Front Office, Reservations or Sales experience required.
• Must possess professional telephone etiquette and have an excellent command of the English language.
• Must be flexible with shift start/end times and available to work both weekdays and weekends, depending on operational needs.
• Typing skills, approximately 40 words per minute.
• Property Manager (Opera), and Microsoft Office applications experience an asset.
• Excellent knowledge of hotel facilities and surrounding areas.
• Excellent communication and organizational skills.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Your team and working environment:

• Fast-paced, upscale, luxury hotel.
• Close proximity to Marmot Basin Ski Resorts in winter and world-renowned hiking trails in summer.
• Hospitality employees worldwide making this a great place to develop lifelong connections.
• Sitting: 5-8 hrs/day.
• Walking: 0-3 hrs/day.
• Standing: 0-3 hrs/day.
• Bending/Reaching: 0-3 hrs/day.
• Pushing/Pulling: 0-3 hrs/day.
• Physical effort: low, required to lift up to 30lbs.
• Environmental stress: busy environment.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: Since 1907, Fairmont Hotels & Resorts has been dedicated to crafting unforgettable experiences for both guests and colleagues alike. Essential to this success has been diversity, equity and inclusion being woven into the fabric of our brand’s DNA. We pride ourselves on being an equal opportunity employer, fostering an open and inclusive culture that welcomes everyone, empowers all colleagues and cultivates individual and collective innovation and performance. Our ambition is to provide all of our Talent with fair and equitable opportunities to grow to attain their full potential. We believe that diversity in our teams not only enriches the lives of our Talent, but also provides the best possible experience to everyone who visits our iconic hotels and resorts worldwide.  

APPLY TODAY: Whether you are just launching your career or looking for a new adventure, we invite you to visit Jasper Park Lodge | Fairmont Mountain Meetings | (fairmontmtnjobs.com) to learn more about Fairmont Hotels & Resorts/The Rimrock Banff and the extraordinary opportunities that exist within our resort!

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS