Receptionist

Sofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at Sofitel Auckland Viaduct Harbour. Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre.

The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of l’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to our guests

We are looking for ambassadors to join Sofitel Auckland Viaduct Harbour as Full-Time Receptionist. The ideal ambassador has a strong eye for detail, a genuine passion for delivering magnifique luxury experiences, and a commitment to being part of a warm, high-performing team.

s a Sofitel Ambassador, you will:

• Deliver impeccable, personalised service from reservation to departure.

• Accurately manage guest accounts and ensure all transactions meet the highest standards of security and confidentiality.

• Handle guest communications and reservations efficiently, ensuring every enquiry is addressed promptly.

• Collaborate seamlessly with all hotel departments to create flawless guest experiences.

• Promote hotel facilities and services with elegance and professionalism.

• Assist guests with arrivals, departures, luggage, and room orientation, providing a refined, welcoming experience.

• Safeguard and manage guest property with care and discretion.

• Minimum 3 years’ experience in a similar role, preferably including five star experience.
• Full, clean valid manual driver’s license essential.
• Working knowledge of Opera preferred
• Projects professional image at all times through personal presentation / interpersonal skills.
• Desire and ability to train and develop staff.
• Maintains awareness of industry trends in service, product and presentation.
• Initiates contacts and establishes rapport easily.
• Organises time and work efficiently.
• Effective verbal and written communication skills.
• Appreciates and maintains an effective outlet for stress.
• Knowledge of the Auckland area and activities.
• Willingness to work weekends and public holidays as part of the job role.
• Has the aptitude and willingness to undertake further development with Sofitel.

• Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide
• Complimentary meals on shift
• Accor's Parental Leave Scheme - up to 12 weeks of extra paid leave
• Access to our Employee Assistance Program