Public Area Supervisor

Location: On-site in Knutsford, Cheshire, North-West England (not remote)

Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.

Your purpose will be:

To ensure all public spaces throughout Fairmont Cheshire The Mere are presented with the elegance, refinement, and immaculate attention to detail expected of a world‑class luxury hotel. The Public Area Supervisor leads the Public Area team in maintaining pristine cleanliness, flawless presentation, and a serene atmosphere across lobbies, lounges, corridors, spa areas, and all guest‑facing spaces. Through strong leadership, precision, and a commitment to Fairmont’s service philosophy, this role enhances the guest experience from the moment they enter the hotel.

• Supervise the Public Area team, ensuring all guest‑facing spaces meet Fairmont’s luxury cleanliness and presentation standards
• Conduct detailed inspections of lobbies, corridors, restrooms, spa areas, and public lounges to guarantee flawless appearance
• Support the Housekeeping Manager in coordinating daily schedules, priorities, and service expectations
• Lead by example, maintaining a polished, professional presence throughout the hotel
• Ensure timely completion of cleaning assignments, managing productivity and service flow
• Provide coaching, guidance, and on‑the‑job training to Public Area Attendants
• Respond promptly to guest requests, ensuring warm, anticipatory, and personalised service
• Collaborate with Front Office, Guest Relations, Engineering, and Spa teams to support seamless operations
• Monitor stock levels, equipment, and cleaning supplies, ensuring efficient usage and replenishment
• Support service recovery, addressing guest concerns with discretion and professionalism
• Maintain accurate records of cleaning schedules, maintenance issues, and inspection reports
• Ensure compliance with Fairmont grooming, service, and cleanliness standards at all times
• Uphold health, safety, and hygiene procedures, including COSHH and manual‑handling guidelines
• Participate in daily briefings, sharing updates on occupancy, events, and operational priorities
• Assist with onboarding and training of new Public Area team members
• Promote a positive, collaborative, and guest‑focused team culture
• Ensure lost‑and‑found procedures are followed accurately and securely
• Support additional tasks as required by the Housekeeping leadership team

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

• 2 years’ experience in housekeeping or public area cleaning, ideally within a luxury hotel environment
• Previous supervisory or team‑leading experience strongly preferred
• Strong communication and interpersonal skills with a polished, professional presence
• Exceptional attention to detail and commitment to maintaining luxury standards
• Knowledge of cleaning procedures, hygiene standards, and public area presentation
• Understanding of UK health & safety regulations, including COSHH
• Strong organisational and time‑management skills
• Ability to lead, motivate, and support a diverse team
• Basic IT skills for housekeeping systems and reporting
• A passion for luxury hospitality and creating exceptional guest experiences

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people