Product Owner Meeting & Event F/M/X

Accor Tech & Digital is the driving force behind technology, digital solutions, and transformation within the Group. Our 2,000 talents are committed to providing the best digital and tech experiences to our customers, hotels, and teams across 110 countries, shaping the future of hospitality.

Accor Tech & Digital: where intelligence is first and foremost human!

We are the Digital & Business Factory of the Accor Group, the innovation and transformation lab of the global leader in hospitality.

With our 700 Heartists®, we bring together the best of hospitality and the best of tech & digital.

Our ambition: to offer our customers personalized, memorable, and sustainable experiences.

Here, we create new ways of traveling in each of our 5,500 hotels, reaching our 100 million customers in 110 countries.

Here, we are at the heart of a fantastic playground for designing and creating digital products and services, for our customers and hotel teams.

Here, your field of application will know no boundaries, so join us and dare to make an impact on the world!

This is where your biggest challenge awaits:

Accor, a global leader in hospitality, has launched an ambitious digital program to transform group bookings for "Meeting & Event" (booking more than 7 rooms with or without a meeting/space). In this context, Accor will partner with a provider to develop and deploy a new distribution platform for meetings and events, allowing hotels to connect their inventory to multiple channels and efficiently manage all types of requests, including instant booking.

Accor is looking for an experienced Product Owner to manage the products of this distribution platform and lead the selected tech provider to ensure it meets Accor's needs. This role is key to the success of the program, as this platform is at the core of the digital ecosystem Accor seeks to build. As a Product Owner, you will be responsible for coordinating with all teams involved in this project.

The ideal candidate will have an in-depth knowledge of Accor's digital ecosystem (or a similar hospitality player), particularly in the Meetings & Events (M&E) field, with a solid understanding of group booking rules within hotels.

Your mission:

Product Management:

• Gather and fully understand the needs of various users and stakeholders, with a thorough comprehension of hotel challenges.

• Define and prioritize the M&E distribution platform roadmap, ensuring alignment with business needs and objectives.

• Collaborate and coordinate cross-functional teams within Accor to ensure the M&E distribution platform is connected via API interfaces to all systems and platforms in the Accor ecosystem, including websites and other distribution channels, CRS, RMS, CRM B2B, content management system, loyalty programs, etc.

• Coordinate technical teams with the tech lead to ensure product quality, delivery timelines, and goal achievement.

• Collaborate with the dedicated team, managing change to ensure optimal transition for hotels (communication, training, support, etc.).

Accor Ecosystem Expertise:

• Possess an in-depth understanding of Accor's digital distribution tools, including the CRS (Central Reservation System), S&Cs (Sales and Catering), PMS (Property Management System), RMS (Revenue Management System), CRM, APIs, and other distribution tools.

• Work closely with internal teams to ensure optimal integration of these tools into Accor's digital ecosystem.

Technical Coordination:

• Collaborate closely with the technical manager and stakeholders to ensure technical feasibility and the successful delivery of key features, ensuring the proposed solutions are technically robust and compliant with the digital ecosystem's constraints.

Project Management:

• Monitor project KPIs, anticipate risks, and identify areas for improvement. Develop and execute associated action plans.

• Communicate regularly with different teams, internal stakeholders, and external suppliers/agencies to ensure the project's status is understood and well-executed.

And you?

Experience:

• Significant experience within Accor or a similar environment, with a good understanding of the digital distribution ecosystem (CRS, S&Cs, PMS, CRM, RMS, website, APIs, etc.).

• Strong knowledge of the needs and challenges of the M&E hotel industry.

• Proven experience as a Product Owner and/or digital project manager, ideally in digital transformation or complex projects.

• Knowledge of M&E distribution channels (Cvent, G360, etc.) is a plus.

Technical and Methodological Skills:

• Proficient with project management tools (Gantt, Confluence, Jira, etc.).

• Ability to understand technical requirements and communicate effectively with technical teams.

Language and Interpersonal Skills:

• Fluent in English and French (spoken and written).

• Proactive and organized, with strong coordination and communication skills to align internal and external stakeholders.

• Excellent problem-solving skills and ability to work independently in a dynamic and complex environment.

And what are our commitments?

To the world:

We are committed to the world around us, with a strong employer culture focused on developing our 300,000 talents.

On the tech side, we are dedicated to reducing the digital impact across all our projects.

To your career:

We enable all employees to maintain a work-life balance and give them the means to shape their work environment.

Training and development paths are defined both individually and collectively so that we can grow together daily.

We value the diversity of nationalities represented, different backgrounds, and all the stories that make up our community. We encourage the diversity of personalities and career paths and can adapt to the specific needs of our employees, including those with disabilities.

In practice, at the Digital & Business Factory:

• Expanded teleworking and no meetings on Wednesday afternoons.

• Continuous improvement & training: hackathons, exceptional tech partnerships, dedicated talent management, and a platform for Digitech Academy training & certifications.

• Plus, "Work from Everywhere": free personal access to over 500 coworking spaces, many within our hotels.

• ALL - Heartist® Program: preferential rates and flash offers for unforgettable stays and experiences at all Accor properties and partners worldwide.

• Heartist® for Good Program: volunteer for an association of your choice through our volunteer platform (1 day per year offered by the Group).

• A works council supporting cultural and sports activities financing.

• Sustainable Mobility package of up to €700 for "green" travel or 75% coverage of Navigo Pass.

• €10 meal vouchers.

• Mandatory health insurance funded at 50% by Accor, with no additional cost for dependents' enrollment.

• At our Issy-les-Moulineaux site: collaborative workspaces, a company restaurant with unlimited coffee, gaming and sports areas, a concierge service, and a park just opposite. 😊

Does this mission appeal to you?

For us, recruitment is above all a matter of meeting people.

Apply, and we will offer you:

• A meeting with our recruitment team to present the key aspects of the role or guide you toward the position that suits you best.

• One or more interviews with managers and team members.

• For some positions, you may be asked to complete a test or case study and a questionnaire on your personality and motivations.

• A final interview with our HR team to discuss the Group's culture, work environment, training program, career prospects, and benefits.

• Personalized feedback.

#accordigitalfactory