Porter

A global luxury brand with hospitality at its heart, Raffles Hotels & Resorts encompasses 20 ultra luxury hotels and resorts in key international destinations, some with additional branded private residences. Four further hotel properties will open under the Raffles brand in 2024-25. Named after the pioneering British founder of Singapore, Sir Stamford Raffles, the Raffles brand is synonymous with the elegant British etiquette, effortless glamour and sophistication of an earlier era, while bringing a sensibility that is in tune with the lives of our well-travelled guests – at once a vibrant heart and a tranquil haven.

At Raffles our service style is warm, personalised and gracious, with a legendary spirit of generosity embodied by our signature Raffles Butlers. We have led the way in creating hotel interiors that are art museums in their own right; we are fertile ground for creativity in the culinary arts, attracting leading chefs; and we work with expert practitioners and specialist partners to create next-generation wellness experiences. We have always sought to preserve both cultural and natural heritage, employing historians, marine biologists and art curators within the properties, to underline an experience that is truly authentic.

At Raffles, visitors arrive as guests, leave as friends and return as family. Along the way they will discover a place to celebrate, adventure, exchange ideas and be inspired; and a new meaning of luxury that touches the emotions as elegantly as the Raffles name itself.

Raffles Jakarta is strategically located in the heart of the Kuningan district within Jakarta's Golden Triangle. It is an art-filled oasis that elegantly blends history, culture, and luxury. The hotel is more than just a place to stay; it's a meeting point for art and ideas, business and leisure, glamour and fashion. Connected to Lotte Shopping Avenue and the Ciputra Artpreneur Centre, home to The Hendra Gunawan Museum, and a 1,200-seat Broadway Musical Theatre, our location is ideal for both local and international guests, offering convenience and a wealth of cultural experiences. The hotel offers exceptional facilities, including the serene Raffles Spa, a tranquil outdoor pool, versatile meeting spaces, and a state-of-the-art fitness centre, providing luxury and comfort.

At Raffles Jakarta, we pride ourselves on our dedicated team, who excel in delivering exceptional service and attention to detail. Founded by Dr. (HC) Ir. Ciputra, our hotel brings the legacy of renowned Indonesian artist Hendra Gunawan to life through our magnificent interiors. We are deeply committed to sustainability and community engagement, striving to minimize our environmental impact and actively support the local community. By choosing Raffles Jakarta, you do not just work at a luxury hotel but also support a hotel that cares about the local community.

By joining our team, you will join a community that values excellence, creativity, and sustainability. Embark on a rewarding career journey with Raffles Jakarta and contribute to our art, history, and luxury legacy.

The Porter plays an essential role in delivering warm, seamless, and personalized guest experiences. As one of the first points of contact for arriving guests, the Porter represents the hotel’s commitment to exceptional service and hospitality. Through attentive assistance, professionalism, and genuine care, the Porter helps create a positive first impression while supporting the overall guest journey throughout their stay.

1. Educational Background: A minimum of a high school diploma or equivalent is required. Additional education or vocational training in hospitality, guest services, or related fields is an advantage.

2. Guest Service Skills: Strong guest service orientation with a friendly, courteous, and professional demeanor. Excellent interpersonal and communication skills to interact effectively with guests.

3. Physical Fitness: Physically fit with the stamina required to lift, carry, and transport guest luggage safely and efficiently.

4. Language Proficiency: Proficiency in English is required. Additional language skills are an advantage, particularly in a luxury hotel environment serving an international clientele.

5. Attention to Detail: Demonstrates strong attention to detail to ensure guest belongings are handled with care and delivered accurately to the correct locations.

6. Hospitality Experience: Previous experience in guest services, bell service, or a related hospitality role is beneficial. Experience in a luxury hotel or upscale establishment is an advantage.

7. Professional Appearance: Maintains a polished and professional appearance in accordance with the hotel’s grooming and uniform standards.

8. Time Management Skills: Ability to manage time effectively, particularly during peak arrival and departure periods, to deliver prompt and seamless guest service.

9. Adaptability and Flexibility: Demonstrates flexibility and adaptability in responding to varying guest needs, operational demands, and unexpected situations.

10. Guest Safety and Security Awareness: Basic knowledge of safety procedures and security protocols to ensure guest safety during luggage handling and valet-related activities.

11. Teamwork and Collaboration: Works well in a team environment and collaborates effectively with other departments to deliver a consistent and exceptional guest experience.