Porter/Doorman

At Accor our goal is that every person feels welcome and feels valued. We ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we’re connected heart to heart. How do we do it? We care, we dare, we place people at the heart of everything we do. 

Accor operates a selection of Qantas Lounges globally, bring our service passion and values to the aviation industry. Every day we connect with thousands of travelers as they adventure around Australia and the world. Qantas Lounges by Accor provides a relaxing start to a holiday, an efficient workspace between flights, and a welcoming pause on the way to anywhere. With a range of offerings from upscale to luxury, our Lounges receive rave reviews from both our customers and our team.

In this role, you will be responsible for providing exceptional customer service to lounge patrons and maintaining a safe and pleasant environment. As a Full Time - doorman / porter / Host, you will assist with greeting guests, managing access control, maintaining cleanliness, and ensuring smooth operation of the lounge.

• To meet and greet all guests as they arrive and depart the First Class Lounges
• Ensure guests are entering the correct lounges with understanding boarding passes. 
• Repetitive heavy lifting of passenger luggage's 
• Ensure guests are dressed to an appropriate standard in the lounges
• Handing over to other departments VIPs checking and any additional relevant information or request to ensure smooth customer experience.
• Explain airport and lounge facilities to guests and answer any questions, including applicable flight information.
• Occasional assistance with Qantas Hosts/F&B Departments 
• Ensure, apply, and respect grooming, performance and conduct standards at all times.
• Regular checks of the foyer, cleaning of curbside (if required) and ensure the Premium Check in Suite is kept presentable at all times.
• Assist with any additional duties required by management/Qantas
• Attend staff meetings and training sessions as required.
• Greet passengers upon entry into the restaurant space and escort them into a restaurant. 
• Co-ordinate with food & beverage attendants on passenger table sitting in restaurants. 

• Previous experience in a customer service role, preferably in a fast-paced environment.
• Exceptional interpersonal and communication skills.
• Impeccable grooming and professional appearance.
• Strong attention to detail and ability to multitask effectively.
• Ability to remain calm and composed in high-pressure situations.
• Physical ability to stand for extended periods and lift/carry heavy objects.
• Able to obtain Federal Police clearance to work in the restricted areas associated with the airport.
• Flexibility to work evenings, weekends, and holidays as required.

Employee Benefits for your hard work! 

• Work with two iconic businesses and experience the buzz of the working in the Aviation industry
• Staff Travel Benefits (T&C Apply)
• Access to staff duty-free store
• Free meal and coffee on shifts
• Hotel discounts (staff rates) at over 3000 hotels globally
• Partnership discounts with companies such as Europcar, Google, and more..

You will be engaged to work under the Hospitality Industry (General) Award [MA000009]

Note: Successful applicants will be required to undergo a Federal Police check at their own cost (Will be reimbursed once approved) in order to gain ASIC certification.

If you would like to be a part of our team, please apply now.