People & Culture Manager

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

We are seeking an enthusiastic and experienced People & Culture Manager to join our dynamic team in Sepang, Malaysia. As the key link between senior management and our workforce, you will play a crucial role in shaping our organizational culture and ensuring the well-being of our employees.

Financial 

• To manage an effective and efficient Payroll Management / Resource allocation through establishing a flexible work force throughout the Division, based on the principles of Multi Skilling and Multi-Tasking. 
• To set, in close conjunction with Head of Department on manning, this will form part of the Hotel’s Annual Business Plan. 
• To monitor all costs and recommend measures to control them.  To establish an integrated cost management plan through product lining, minimal inventories, and joint procurement with sister hotels and Delivery on Demand where possible. 
• To ensure that the Department Operational Budget is strictly adhered to. 
• To monitor all cost and recommend / institute measures to control them. 

Operational 

• To ensure the smooth and efficient running of the People & Culture Department, ensuring that all the policies and procedures outlined in the Departmental Operating Manual are strictly adhered to. 
• Liaise with local authorities in regards to all statutory and regulations; liaison with government agencies and statutory bodies in relation to all labor related matters 
• Responsible for full spectrum of People & Culture functions which include manpower sourcing and placement initiatives, training & development, employee relations, compensation & benefits, performance management and other HR related services 
• To follow up and liaise with Group for all matters related to local or foreign manpower, if any 

Recruitment & Selection 

• To ensure the overall recruitment and manpower planning process of the hotel. 
• To ensure timely recruitment and selection, in line with the required standards, manning and budget and to be involved in the interviewing and screening process. 

Employment 

• To maintain and develop a systematic administration system for the effective administration of the People & Culture department. 
• To be directly involved in staff appreciation and disciplinary issues to ensure high level of motivation and compliance to the Hotel’s rules and regulations respectively. 
• To coordinate all staff recognition and appreciation programs in line with the improvement and retention programs of the Hotel. 
• To ensure that all employees have a complete understanding of and adhere to the Hotel’s Employee Rules & Regulations that have been laid down. 
• To maintain effective discipline and good industrial relations at all times. 
• To maintain good relationship with Departmental Secretaries/Admins and Coordinators 
• Industrial and Labor Relations 
• To assist in the proceeding of a Domestic Inquiry, i.e. issuance of memo on selection of inquiry panel and issuance of charge letter. 
• To be directly involved in industrial matter which, has been brought forward to Industrial Relations Department and Labor Department 
• To assist in employee accidents claims and to follow up on each case closely and effectively. Also to maintain proper filing for references and audit purposes 
• To maintain an effective filing system for proper maintenance of all People & Culture documentation. 
• To supervise employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the Department’s Operations Manual. 
• To adhere to the submissions deadlines of monthly management reports, assigned reports and analysis and payroll submission reports. 
• To maintain good working relationship and practice open communication with your own colleagues and staff of other departments. 
• To undertake any other assignments as assigned from time to time by the General Manager.  
• To respond to changes in the People & Culture Functions dictated by the industry, company or hotel. 
• To perform other duties assigned by the Management from time to time 

Administration 

• To maintain an effective filing system for proper maintenance of all People & Culture documentation. 
• To supervise employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the Department’s Operations Manual. 
• To adhere to the submissions deadlines of monthly management reports, assigned reports and analysis and payroll submission reports. 
• To maintain good working relationship and practice open communication with your own colleagues and staff of other departments. 
• To undertake any other assignments as assigned from time to time by the General Manager.  
• To respond to changes in the People & Culture Functions dictated by the industry, company or hotel. 
• To perform other duties assigned by the Management from time to time 

General 

• To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety. 
• To report for duty punctually wearing the correct uniform and nametag at all times.
• To maintain a high standard of personal appearance and hygiene at all times. 
• To maintain a good rapport and working relationship with staff in the outlet and all other departments. 
• To attend and contribute to all staff meetings Departmental and Hotel trainings scheduled and other related activities. 
• To fully support the Departmental Trainers function in the Department assigned. 
• To undertake any reasonable tasks and secondary duties as assigned by the General Manager
• To respond to any changes in the restaurant function as dictated by the hotel. 
• To project at all times a positive and motivated attitude and exercise self-control. 
• To provide a courteous and professional service at all times. 
• To attend all meetings as required by Executive Management. 
• To conduct monthly staff meetings. 
• To prepare and participate in the Monthly Objective Review. 

• Bachelor's degree in Human Resources, Hotel Management, or a related field
• Minimum of 5 years of experience in HR Management
• Strong knowledge of Malaysian labor laws and HR best practices
• Excellent communication and interpersonal skills with fluency in English
• Demonstrated ability to maintain confidentiality and handle sensitive information
• Strong leadership skills with a natural authority balanced by empathy
• Talent for identifying and nurturing employee potential
• Flexibility to adapt to changing priorities and work schedules
• Operational mindset with a hands-on approach to problem-solving
• Strong organizational skills with attention to detail
• Ability to work autonomously and make decisions independently
• Resilience and determination to meet deadlines and handle multiple projects

Inspired Place for inspiring People

Embark on a new era of hospitality as ibis Styles Sepang KLIA opens its doors on February 1, 2024. Proudly managed by Accor under the dynamic ibis Styles concept, our hotel boasts 229 tastefully designed rooms. Host grand celebrations in our expansive ballroom accommodating 300 guests for a delightful dinner, or opt for intimate meetings in our small boardroom, perfect for 14 attendees. Enjoy quality family time by our spacious pool, creating cherished moments. Just a short 6-minute drive from KLIA, we offer a resort-inspired experience. Welcome to a world where comfort meets convenience at ibis Styles Sepang KLIA.

Official Website, LinkedIn, TikTok, Facebook, Instagram