Outlet Manager

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

We are seeking a dynamic and experienced Outlet Manager to join our team. As the Outlet Manager, you will be responsible for overseeing the day-to-day operations of our food and beverage outlet, ensuring exceptional customer service, and maintaining high standards of quality and efficiency.

• Manage and supervise all aspects of outlet operations, including staff scheduling, inventory control, and financial performance
• Develop and implement strategies to enhance customer satisfaction and increase revenue
• Train, motivate, and lead a team of food and beverage professionals to deliver outstanding service
• Ensure compliance with all health, safety, and hygiene regulations
• Collaborate with other departments to maintain seamless operations and resolve any issues promptly
• Monitor and analyze key performance indicators to identify areas for improvement
• Handle customer feedback and complaints, implementing effective service recovery measures when necessary
• Oversee the maintenance and cleanliness of the outlet, coordinating with relevant departments
• Stay informed about local culinary trends and incorporate them into menu planning and promotional activities
• Implement and maintain quality control measures for all food and beverage items
• Conduct regular staff meetings and performance evaluations to foster a positive work environment

• Bachelor's degree in Hotel Restaurant Management, Hospitality Management, or a related field
• Minimum of 3-5 years of experience in a managerial role within the food and beverage industry, preferably in a hotel or resort setting
• Proven track record of successfully managing outlet operations and driving customer satisfaction
• Strong leadership skills with the ability to motivate and develop team members
• Excellent verbal and written communication skills in English
• Solid understanding of food and beverage cost control and budgeting
• Demonstrated ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Knowledge of health and safety regulations in the food service industry
• Flexibility to work varying shifts, including weekends and holidays
• Proficiency in Microsoft Office Suite and other relevant software applications