OUTLET MANAGER

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Business Performance

• Develop outlet budgets and review revenue and expenditure forecasts on a monthly basis.
• Analyze and submit month-end reports, identifying deviations from business plan goals.
• Participate in meetings to review progress towards business plan goals and develop annual business plans related to the outlet.
• Plan, implement, and measure profit enhancement programs in collaboration with the Kitchen and Marketing Departments. Prepare and submit post-promotion reports to the F&B Manager.
• Implement and maintain control measures to ensure food & beverage costs, productivity, labor costs, and operating supply costs align with the budget.

Outlet Operation

• Conduct daily departmental briefings to ensure team members receive all pertinent information.
• Oversee team members to ensure timely and proper completion of tasks according to departmental standards.
• Build relationships with guests, remembering regular patrons’ names and preferences to provide personalized service.
• Address and resolve guests’ complaints and comments tactfully and efficiently.
• Handle all administrative tasks related to cashier/bar operations in accordance with company policies.
• Maintain a department communication logbook and updated notice board.
• Monitor supply levels and ensure no shortages impact operations or guests.
• Ensure outlet and back-of-house cleanliness complies with F&B sanitation and hygiene regulations.
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, and hotel services/features.
• Ensure health, safety, and security procedures are in place.
• Attend all briefings, meetings, and training sessions as assigned by management.
• Perform proper handovers and communication to the next shift.
• Assist other food & beverage outlets during peak times or as required.

Team Management

• Identify and develop team members with potential, conducting performance reviews and monitoring professionalism.
• Develop and maintain training programs for team members, focusing on their development needs and providing new skills.
• Prepare weekly staff schedules considering anticipated business, operating budgets, and service standards.
• Conduct monthly departmental meetings to provide information, obtain feedback, rectify issues, and ensure regular communication.

Main Complexity/Critical Issues in the Job

• Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.
• Responsible and accountable for the outlet’s profitability and revenue generation.

Special Requirement

• Hotel Operations Experience: Experience in day-to-day hotel operations is preferred.

•Minimum 3-4 years in hospitality management with strong experience in food & beverage operations, outlet management, and financial oversight.

•Skilled in guest relations, event coordination, and creating training programs to uphold high service standards.

•Bachelor’s degree in Hospitality Management, Business Administration, or related field; certifications in hospitality management, food safety, or customer service are a plus.

Your Team and Working Environment:

Join our vibrant team at Mercure Kuala Lumpur Glenmarie, where collaboration and innovation thrive. Our welcoming property reflects a culture of excellence and hospitality, making every day an exciting and rewarding experience.

Our Commitment to Diversity & Inclusion:

We are an inclusive company with a strong ambition to attract, recruit, and promote diverse talent. At Mercure Kuala Lumpur Glenmarie, we celebrate diversity and are committed to creating an inclusive environment for all employees.