Orangery Manager

Location: On-site in Knutsford, Cheshire, North-West England (not remote)

Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.

Your purpose will be:

The Orangery Manager is responsible for the day‑to‑day overall management of the Orangery Champagne and Oyster Restaurant. This includes ensuring the highest standards of service delivery, food quality, safety, customer satisfaction, and operational profitability, while supporting sustainable hospitality practices. 

• Manage the food and beverage service function of the Orangery Restaurant, ensuring efficient and professional service delivery in line with SOPs, revenue maximisation and member/guest satisfaction.
• Lead the daily operations of the Restaurant, maintaining a visible presence for colleague, guests, members and management.
• Develop and maintain brand SOPs, continually reviewing products and services to enhance guest experience and financial performance.
• Attain and exceed budgetary revenue and cost targets through strategic revenue maximisation and efficient cost control, including stock management and payroll forecasting.
• Establish and maintain a specialist team through effective recruitment, training, performance reviews and development, fostering a close team spirit within the resort operations.
• Ensure compliance with health and safety regulations, including risk assessments, fire precaution procedures and statutory requirements.
• Maintain awareness of industry trends and competitors, adapting operations as necessary to remain competitive in the local, national and global market.
• Prepare and manage financial reporting, including annual revenue budgets, business performance reviews and forecast revenue projections.
• Enhance guest experience through innovative menu planning and seasonal adjustments, collaborating closely with the culinary team.
• Implement and oversee customer feedback systems to continuously improve service quality and guest satisfaction.
• Manage relationships with suppliers and vendors to ensure cost-effective procurement whilst maintaining quality standards.
• Organise and oversee special events and promotions to drive additional revenue and enhance the Orangery's reputation.
• Collaborate with the marketing team to develop effective strategies for promoting the Orangery and its offerings.

Please note that we believe in flexibility and multi-skilling, and you may be asked to perform different tasks from time to time to meet the needs of our guests and colleagues.

• Proven experience in a Managerial role, ideally within a luxury or high‑volume environment.
• Qualification in Hospitality Management/Food & Beverage preferred
• Additional certification(s) in Food & Beverage will be an advantage
• Experienced in all aspects of restaurant and banquet service.
• Minimum 3 years of relevant experience in a similar capacity with proven records in delivering results
• Excellent reading, writing and oral proficiency in English language

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people