Operations Manager

Mercure Melbourne Doncaster is a 183 room & suite hotel is Australia’s first of the next generation Mercure brand, introducing approachable elegance in an untouched pocket of the Eastern Suburbs. Featuring restaurant, indoor heated swimming pool, elite fitness centre, expansive outdoor terraces with views from the Yarra Ranges to the CBD and has six event spaces for up to 200 guests with dedicated outdoor terraces to provide seamless indoor/outdoor flow.

Did you know that Mercure Melbourne Doncaster is the only venue in the Eastern Suburbs that you can have panoramic views of the Dandenong Ranges and Melbourne’s City Skyline?! Come on in and check them out! 

Reporting directly to the General Manager, the Operations Manager will oversee the entire operations of the Hotel and deal effectively with guests and team members while keeping the hotel running smoothly

• Manage day-to-day hotel operations, ensuring the efficient running of all departments.
• Lead, train, and motivate a team of department heads and staff members, fostering a positive and collaborative work environment.
• Ensure exceptional service levels are maintained across all departments, resolving guest issues and concerns promptly and professionally.
• Monitor and manage operational budgets, control costs, and improve profitability through strategic planning and resource optimisation.
• Implement and uphold hotel policies and procedures to meet company standards and local regulations.
• Work closely with the General Manager and other senior leaders to develop and execute operational strategies.

• Proven experience in hotel management or a similar role within the hospitality industry.
• Strong leadership and team management skills with a focus on operational efficiency.
• In-depth knowledge of hotel operations, including front desk, housekeeping, food & beverage, and maintenance.
• Excellent communication, interpersonal, and problem-solving abilities.
• Ability to make quick, effective decisions and manage multiple tasks simultaneously.
• Financial acumen with experience in budgeting, cost control, and performance analysis.
• Strong understanding of guest service and satisfaction.
• Flexible, proactive, and able to thrive in a fast-paced environment.
• A degree in Hospitality Management, Business Administration, or a related field is preferred.

What is in it for you:

• Training & development within an experienced team environment
• Career opportunities within our hotel and/or the Accor Group
• Worldwide Accor Hotel accommodation discounts, free on-site car parking, yearly free 1 night’s accommodation plus more

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. 

Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS