Mansion Upkeep Manager

Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located On A 21 Acres Private Island Amid Lush Greenery, Perfect For A Rejuvenating Stay. Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities.

Primary Responsibilities

• To ensure that all employees report for duty punctually wearing the correct uniform and name badge at all times.

• To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.
• Assist in the responsibility of planning and co-ordination functions, has to lead, train, motivate and inspire employees.
• To ensure that all employees provide courteous and professional service at all times.
• To assist in the training of the employees ensuring that they acquire the necessary skills knowledge communication to perform their duties with the maximum efficiency.
• To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the Department's Operations Manual.
• To ensure that the Department's Operational Budget is strictly adhered to and that all costs are strictly controlled.
• To ensure that all employees have a complete understanding of and adhere to the Hotel's Employee Rules and Regulations.
• To ensure that all employees have a complete understanding of and adhere to the Hotel's policy relating to Fire, Health and Safety.
• To carry out any other reasonable duties and responsibilities as assigned.

ADMINISTRATIVE RESPONSIBILITIES

• To ensure that standards are in accordance with the operations manual.
• To read the communication book on daily events of public areas and cleaning contractors.
• To schedule staffs annual leave and overtime.
• Assists in the preparation and updating of the Housekeeping Departmental Operations Manual
• To investigate and submit report on guest comments.
• Coordinates and maintains equipment maintenance reports and records.

OPERATIONAL RESPONSIBILITIES

• Ensures Housekeeping employees deliver the brand promise and provide exceptional guest service at all times.
• Ensures Housekeeping employees also provide excellent service to internal customers as appropriate
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Conducts inventory of guest supplies, cleaning supplies, printing and stationary for the rooms, linen, etc. and report to the Executive Housekeeper.
• Conducts regular inspections of rooms, public areas and laundry ensuring standards of cleanliness is maintained at all times.
• Ensures the proper handling and control of lost and found items.
• Ensures all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are prepared with the appropriate welcome and other amenities.
• Works closely with the Front Office and Engineering Departments to block rooms as necessary for maintenance.
• Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

COMMERCIAL RESPONSIBILITIES

• Assists the Executive Housekeeper to maximize employee productivity through the use of multi-skills, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests
• Assists Executive Housekeeper to ensure that Housekeeping operates with the lowest possible cost structure while also delivering the Sofitel standards to the guest.

Knowledge and Experience

• Degree in Hotel Management from Reputed Hotel School is must
• More than 5 years of experience in Hotel Industry and preferably from Luxury Background
• Warm and caring personality; previous Housekeeping Manager experience in luxury hotel is an asset
• Ability to anticipate and focus attention on guest needs, being professional and welcoming
• Excellent organizational skills and time management
• Technologically savvy – can learn and use new systems quickly
• Ability to accurately and efficiently prepare requested reports
• Exceptional verbal and written English skills

Benefits

• An opportunity to be with world’s preferred hospitality company
• Captivating and rewarding experience working alongside passionate professionals
• Range of exclusive Heartist Benefits
• Develop your talent through learning programs by Academy Accor.