Maintenance Manager

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Position Overview

• Oversees day to day operations of the department, including repairs, alteration, and installation of work.
• Lead the Maintenance function providing both, a reactive and proactive multi-skilled service on all operational equipment and hotels’ infrastructure.
• Responsible for planned scheduling creation and overseeing the adherence and timely completion of work carried out.
• Increase the site operational effectiveness, improve on project delivery, reduce equipment failure room downtime
• Manage and implement improvement plans, driving Key Performance Indicators (KPI's) ensuring that Health, Safety and Environmental requirements are adhered to.
• Manage the teams on technical best practice and establish standard policies and procedures whilst leading the department and mentoring direct reports
• Identification of potential lifecycle deficiencies, produce capital budgets to match lifecycle expectancies
• Implement and manage continuous improvement of maintenance services by highlighting recommending changes where necessary.

Main responsibilities

• Responsible for the implementation of best practice maintenance vision, strategy, policies, processes and procedures to aid and improve operational performance  in particular, the sustainable maintenance and the reduction of energy consumption strategy
• Contribute to new business initiatives and projects and review and communicate the impact on maintenance activities
• Cover shifts as required including duty manager
• Set and implement preventative maintenance programmes, thus ensuring quality of the FF&E and plant equipment
• Control invoices and external providers’ costs
• Work with GMs to elaborate maintenance budget and ensure compliance of their hotel
• Complete monthly energy reports and record  

COMPLIANCE

• Ensure compliance with health, safety and environmental policies and procedures to ensure the safety and wellbeing of staff and guests
• Inspect works to ensure compliance with required standards, and performance targets and take corrective action under direction of line management as appropriate
• Conduct risk assessments of processes and tasks in the hotels under their responsibilities

PROJECT MANAGEMENT

• Planning, managing and coordinating projects and maintenance works including budgets
• Produce information, analysis and reports to ensure line management are informed of project/work progress, problems and agreed resolutions
• Delivery small scale projects (P&L) including lifecycle works ensuring performance quality levels are met throughout, risks to delivery are treated in a timely manner 

RECRUITMENT & PERSONNELL

• Recruit, supervise and train maintenance team members
• Manage, coach and develop a high performing and autonomous maintenance team
• Provide technical expertise and support to the teams
• Allocate the appropriate Human Resources in the cluster
• Set department objectives/KPIs and review and assess ongoing performance of direct reports
• Report on achievement of targets and identify any actions required
• Ensure the delivery of the People Strategy within area of accountability
• Complete departmental performance reviews

Education / Professional experience

Formal Qualification in Mechanical, HVAC or Electrical or operational experience  

Good written and verbal communication skills (English)

Advanced knowledge of Microsoft tools & outlook

3 years management experience

H&S trained

Ability to read & write risk assessments

Energy management

Budget planning CAPX & OPEX cost controls

Proven experience of project management

Flexibility to travel and attend regional & UK meetings

Administration skills

Skills / Qualities

 Ensure all staff embody the same mindset by developing each individual's sense of curiosity,
open-mindedness, interpersonal skills and sense of initiative.

 • Guest oriented, service minded and attention to detail
• Can-do Attitude
• Team leader, a natural leader
• Operational mind-set

• Hands-on approach
• Creative
• Autonomous
• Well-organised

• Innovative