Learning & Development Supervisor

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Metrics:

• Organization of training administration.
• Training planning for all departments of the Hotel.
• Compilation of and adherence to financial budgets within Training department.
• Organization and monitoring of all administrative affairs within and outside the Training department.
• Execution, supervision and co-ordination of training activities within the Hotel (skills training, general training).
• The following duties within frame of work:

1. Establishment of relevant course material.
2. Administration.
3. Training.
4. General tasks.

Establishment Training Tools:

• Compilation and updating of the requisite technical training manuals and tools per field, in collaboration with in-house specialists and the Learning & Development Manager/ Director Area.
• Updating of personal training history files of all employees in co-ordination with the Human Resources Director.
• Is familiar with Corporate Talent Strategy issued by the Corporate Centre and ensures that they are applied accordingly.
• Helps in coordinating and supports yearly performance reviews for supervisory staff together with the Human Resources Director.
• Orders and organizes distribution of Training Certificates.
• Ongoing information of arising problems or conflicts within the departments on a confidential basis.
• Evaluates customer needs from feedback of the guest questionnaires and compiles relevant measures for correction or improvement.

Administration:

• Compiles course/training requirements.
• Compiles and establishes course/training control instruments.
• Compiles hotel inspection reports, on the job observance.
• Ensures proper course material and up-dated job descriptions for in-house departmental Trainers are available for all departments. Continuously adapts them with relevant supervisors to their operational requirements.
• Counseling of supervisors/employees in training matters (How to Train, etc.).
• Establishes monthly reports according to Hotel's/regional office requirements.
• Maintains a monthly overview of course breakdown and attendance.
• Co-ordinates up-dating of personal files of employees together with the Human Resources Director.  
• Keeps the library up-dated and cares that the Hotel always disposes of proper and good quality copies. Controls the inventory on a regular basis.
• Prepares his/her financial needs for the financial budget on a yearly basis and discusses it with his/her supervisor.

Training:

• Training of in-house departmental Technical Trainers, selecting of those to cover every required field (How to Train).
• Conducts co-ordinates and supervises all kinds of internal technical training and courses of the Department Heads and supervisors.
• Ensures that departmental training schedules are established every six months in advance.
• Co-ordinates training activities with Learning and Development or Learning and Development Area
• Conducts General Training topics and ensures that all new employees are taken care of within the Work Supporter System (always in co-ordination with the Human Resources Director).
• Ensures the general orientation during the introduction of new employees.
• Provides support and supervises the activities of the departmental Godfathers and checks regularly the proper introduction of new employees.
• Conducts Welcome to Movenpick Hotels & Resorts Program as advised by HRD.

General:

• Informs Human Resources Manager and supervisor regarding important events and news from within the hotel operation to avoid misunderstandings and rumors/gossip.
• Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
• Activities shall be guided by the principles shown within the Learning and Development purpose and objectives.