Learning & Development Supervisor - Giám sát Đào tạo và Phát triển

Address: 83A Ly Thuong Kiet Str., Tran Hung Dao, Hoan Kiem, Hanoi

Savour the good life at Mövenpick Hotel Hanoi Centre, a five-star hotel located in the central district of Hanoi.

Boasting a residential feel in its services and design, the Hotel is primed to welcome business as well as leisure travelers to explore the charm of the capital city of Vietnam, indulge in innovative cuisine, and relish every possibility that life has to offer. The Hotel has a distinguished French style architecture which was preserved, while the décor of the rooms is designed to evoke a warm and welcoming atmosphere, with earth-tone accents and dark wooden floors. 

We have also integrated some Vietnamese touches into the interior to give it a sense of place. 

Training:

• Conduct general training for new comers, current staff (orientation, guest service skill etc)
• Handle English training for operation staff (if applicable)
• Coordinate external training activities (First Aid, Fire-fighting, Labor safety etc.)
• Maintain efficient and structured training records
• Maintain good relations with departmental trainers, Head of Departments and Supervisors
• Collect data for monthly training report
• Coordinate internship issues with local schools (hotel tours, practical training, certificate etc)
• Assist Talent & Culture Manager in coordinating Career Fair & Talk, Work Experience

Internal communication:

• Assist Talent & Culture Manager with internal communication (meetings, bulletin board, EES…) including translation from Vietnamese into English and vice versa if necessary
• Draft T&C presentation for Monthly Celebration, year-end event
• Conduct first day welcome to new employees (Momentum, introduction, hotel tour)

Supportive functions:

• Assist Talent & Culture Manager in ensuring that all in house rules and regulations are adhered to
• Assist Talent & Culture Manager to organize T&C and hotel events (Trade Union activities, monthly celebration, annual year end party etc.)
• Maintain and update Talent & Culture database

• College / University graduate
• Minimum 3 years of proven service and/or training experience
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint
• Good communication skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic

• Take 2 days off/week
• 100% social insurance payment based on salary from the first day of work
• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Develop your talent through learning programs by Academy Accor
• Opportunity to grow within your property and across the world
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities