Learning & Development Manager - Eastern Europe

Join the Accor Group, an ecosystem of over 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations.​ 

With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.​ 

Become a Heartist®, and let your heart guide you into a world where life pulses with passion. 

#WeAreHeartists 

To discover the life that awaits you at Accor, visit Accor Careers 

We have an exciting new opportunity that is sure to brighten up your next career move. We are seeking to recruit an experienced Learning & Development Manager for Eastern Europe.
 

You will be responsible to manage Academy activity for the Eastern European region (incl. 19 countries); driving our Heartist Culture for all new and existing talents.

• Support and advise Accor Hotels and support offices in the implementation of Learning & Development actions in Eastern Europe, where you will be responsible for communicating, promoting and selling the Academy offer in your dedicated area.
• Plan and organize state of the art trainings, managing a team of external trainers in your region
• Lead the Academy offer, including its pricing & billing services in Eastern Europe
• Ensure all training is tracked and documented; produce statistics and preliminary reports, investigate administrative follow-up

You will develop business opportunities, dramatically increasing Accor Academy’s reputation and turnover in the region.

• Drive the Academy sales strategy in Eastern Europe and proactively manage key accounts within Accor and non-Accor perimeter. Know the regional market and hunt for new business opportunities.
• Monitor multiple projects to maximize our sales performance in the Eastern European region. Including new hotel openings and projects.
• Develop business plans with strategic partners and implement metrics and milestones to drive the performance and revenue (KPIs & CRM approach).

Our requirements

• The ideal candidate will have a strong L&D background in both delivery and design and will demonstrate a dynamic leadership style with experienced coaching skills
• Strong project management experience and the ability to build and translate the business strategy into actionable plans  are both essential requirements for this role

• Minimum 8 years’ experience working in a similar role as Learning and Development Manager or HR leading role for a comparable large geographical regional (Eastern European countries would be desirable). Or previous experience working as a Training Manager/ L&D Freelancer/Senior L&D consultant (from or similar to hospitality industry)
• Strong orientation both in people development and business development
• Previous experience in identifying new business development opportunities and generating high sales results/revenue
• Customer centric approach, where key account management is applied to the HR dimension
• High adaptability skills to adjust the strategy and the training offer according to the client’s needs & market trends
• Building and maintaining strong business relationships with our main stakeholders in Hotels (VP Operations and hotel General Managers) and support offices also (Talent and Culture teams)
• State of the art Training organization and delivery quality
• An experienced manager with a friendly disposition and exceptional interpersonal skills; with a strong business acumen; not afraid to challenge the status quo
• An natural strong communicator with high emotional intelligence that knows how to adapt to their audiences at all times
• Previous experience working in an international company across various countries; with different managers from diverse cultures would be advantageous
• Confident and assertive individual with strong organization and negotiation skills
• Very strong command of English (min. C1), and Fluent in Polish. Additional Eastern European would also be desirable and advantageous.
• Proactive approach when working on various assignments, projects and the ability to think outside the box
• Ability to work independently and autonomously within the Academy framework
• Ability to perform multiple tasks in a complex environment and ability to prioritise and meet various deadlines
• Experience in Hospitality is desirable

What's in there for you? 

• Unique opportunity to develop your career with worldwide Augmented Hospitality leaders. 

• Package of benefits and perks of working for Accor, including discounts for hotels worldwide, annual bonus based on your own performances, and much more! 

• Work in a multi-national team. 

• Hybrid way of working (3 days in the office + 2 days at home). 

• Talent development opportunities. 

• Corporate Social Responsibility activities. 

• Business travel; approx. 20% travel during the year within Europe.

Are you ready to make a difference in the world of social media and hospitality? If you see yourself thriving in this role, apply today and become part of a dynamic and innovative team. 

#WeAreHeartists