Lead Steward

Novotel Kuala Lumpur City Centre

Hotel that makes every moment matter

Situated in the Golden Triangle of Kuala Lumpur, the hotel offers a convenient position between the PETRONAS Twin Towers and Bukit Bintang. Within a short stroll of less than five minutes, guests can easily reach the Kuala Lumpur Convention Centre and shopping destinations such as Pavilion Kuala Lumpur and Suria KLCC. With 302 rooms, all of which are smoke-free with various amenities including complimentary WIFI, 24-hour room service, built-in drinking water filtration, and an ergonomic working desk.

Culinary delights await at Food Exchange, where you can indulge in a diverse selection of international and local cuisine at this all-day dining restaurant. For socialising or refreshment, Gourmet Bar offers a range of alcoholic and non-alcoholic drinks. Guests staying on our premier floors or holding Accor Platinum and Diamond memberships enjoy exclusive access to Premier Lounge. Stay active with our outdoor swimming pool and fitness centre. Organise meetings and events in our six versatile ballrooms.

When in Kuala Lumpur, guests can explore a myriad of attractions located close to the hotel, including landmarks like Petronas Twin Towers, Aquaria KLCC, KL Tower, KL Forest Eco Park, Petaling Street (Chinatown), and numerous other captivating sights.

Be it a business or leisure trip with your family or loved ones, our prime location ensures that most of the must-visit destinations in Kuala Lumpur are within reach.

Responsible for supervising the stewarding operation during shift and for cleaning and maintaining food and beverage premises to high hygienic standards. Promotes the work culture and the company’s core values.

DUTIES & RESPONSIBILITIES

• To report for duty punctually wearing the correct uniform and name badges at all times
• To conducts shift briefings to ensure hotel activities and operational requirements are known
• During the shift, oversees the preparation of kitchen equipment for use
• Supervises the receivable and storage of kitchen goods
• Supervises the cleaning and storage of kitchen equipment
• Supervises the cleaning of the premises
• To communicate to both internal and external customers in a polite, courteous and constructive manner.
• To perform duties and responsibilities in a safe manner.
• To take responsibility for individual development.
• Supervises the removal of waste
• Supervises the handling of kitchen linen
• Supervises the cleaning of an hygienic kitchen
• Engages in and supervises the cleaning of kitchen and equipment
• Maintains high levels of personal hygiene for self and enforces hygiene standards for team
• Supervises all functions of the Stewarding operation to achieve the optimum departmental costs
• Supervises all functions of the Stewarding operation to achieve the optimum quality level of sanitation
• Establishes and maintains effective employee and inter-departmental working relationships
• Assists in determining the minimum and maximum stocks and controls the par-stocks of all material and equipment
• Supervises the counting of inventories 
• Liaise with Engineering department to schedule preventive maintenance and repairs

• Minimum 2-3 years in a similar role within the hospitality industry.
• Proven ability to manage and motivate a team.
• Understanding of health and safety regulations.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize effectively.
• Ensures high standards of cleanliness and hygiene.
• Capable of addressing issues promptly and efficiently.