IT Manager

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The IT Manager is responsible for ensuring the efficient operation and maintenance of all computer systems and data communications activities in the hotel. He/she forecasts technology requirements and upgrades to existing technology to improve effectiveness of installed systems. He/she executes hotel and corporate systems strategies in the property.

KEY ROLES & RESPONSIBILITIES

Ensure critical systems, specifically Front Office Property Management System, Food & Beverage, Guest Wi-Fi and other critical computer systems, are available twenty-four (24) hours per day.

Ensure effective support for other systems, including back-office, Sales, Catering, Marketing and Talent & Culture applications.

In conjunction with the above tasks, act as the hotel’s liaison with both hardware and software suppliers, including coordination of maintenance agreements between hotel, suppliers and Corporate.

Establish and maintain user procedures and hardware familiarization for all systems.

In conjunction with corporate MIS, coordinate any new system implementation, update or upgrade with hotel staff and hardware or software suppliers.

Assist individual departments in setting up computer training for their individual departmental needs.

Establish and maintain system security procedures consistent with control requirements and corporate policy.

Maintain accurate records of systems files; software and hardware problems and service requirements.

Develop and maintain, in co-operation with the Purchasing Department, a supplier and product list for all stock.

Establish and maintain backup procedures for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies.

All IT user support for guests and hotel users.

Conduct system audits at properties to maintain standardization and identify and correct problems before they occur. Make recommendations to Corporate where problems may become serious and more extensive action needs to be taken.

Report regularly to corporate on the status of assigned corporate projects. Meet annually with corporate projects, review the status of outstanding problems, and make recommendation for new projects based on needs of properties in region.

PERSONAL ATTRIBUTES

Demonstrate leadership qualities to build strong employee engagement

Strong interpersonal skills and attention to detail

Proven organizational skills, able to set and meet deadlines with quality results

Good understanding of budgeting, forecasting, expenses and payroll control

Executive presence – self-assured exuding quiet confidence and humility

Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.

Must have knowledge of computer networking equipment LAN & WIFI (preferably Aruba & Ruckus) and windows operating systems, virtualization, cloud systems; personal computer and server hardware; data communications equipment and protocols; and office administration applications.

Must have strong interpersonal skills and be able to relate to all levels of management.

Must be able to assist hotel guests with technical requirements and problems. Must be capable of training users with varying degrees of computer knowledge.

Must have experience in negotiating and executing computer data communication contracts

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Minimum 3–5 years of experience in IT management, preferably in hospitality or a multinational organization.
• Experience with hotel systems such as Opera PMS, Micros POS, and Accor IT platforms is an advantage.
• Strong knowledge of networks, cybersecurity, servers, cloud systems, and hardware.

• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Well-presented and professionally groomed at all times