IT Manager

Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain.

Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views.

Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces.

Surrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers. 

Responsible for maintaining integrity of all IT related systems and ensuring that all IT related hardware and software at the hotel are functioning properly. Responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service 
• Implementation of Information Technology to the hotel in accordance with corporate Information Technology standards, strategies, and priorities.
• Manage the hotel’s day-to-day IT activity ensuring all standards are followed. 
• Assist end-user problems for all departments within the Hotel.
• Comply with the company’s IT Security Policy as it pertains to hardware, software, security/data safety. 
• Support the hotel’s stand-alone systems, including but not limited to, systems connected to the Network, point of sales systems, all related interfaces, file server, UPS related devices, etc.
• Work and consult with hardware and software vendors to setup and maintain all required equipment.
• Ensure that the usage and installation of software is in accordance with the software licensing laws. 
• Supervise and monitor all IT related hardware and software installations.
• Ensure that critical hotel data is secured, backed up on a daily basis and in line with stated corporate standards and best practices.
• Planning, coordinating and implementing periodical preventive maintenance schedule for all IT related hardware and software. 
• Following up and controlling hotel systems compliance according to corporate Information Technology standards/policies and PCI information security standard.
• Balance operational, administrative and Colleague needs. 
• Follow departmental policies and procedures .
• Other duties as assigned by General Manager.

​​​​​​To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: 

• Strong understanding of luxury market.
• Fluent proficiency in both Spanish and English.
• Strong communication skills, both verbal and written. 
• Dynamic can-do attitude.
• Team player with a supportive attitude.
• Exceptional interpersonal skills.
• Effectively deal with guests and other team members.
• Service-oriented, with a sharp attention to detail, a passion for innovation, and exceptional interpersonal skills.
• Proficiency in Microsoft Office.
• Highly organized, results-oriented, and guest-service-focused.
• Possessing the trait of being organized and multi-tasking. 
• Ability to complete work within given deadlines.
• Maintain confidentiality of proprietary information and protect company assets.
• Flexible and adaptable, with the ability to embrace and respond to change effectively.
• Self-motivated and energetic, with strong prioritization skills.
• Commitment to professional values and brand-consciousness.

Required Education and Experience 

• Bachelor degree in Hotel Management, preferred.  
• A minimum of 3 years of experience in IT within a luxury hotel or resort is required. 

Applicants are kindly requested to possess either EU citizenship or a valid work permit for Spain.

What is in it for you:

• Competitive Salary and Benefits
• Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!