IT MANAGER

HOTEL IBIS DOUALA

BP 12086

Rue Pierre Loti

The IT Cluster Director is responsible for the overall IT management of a cluster (group) of hotels. He/she acts as the single point of contact for hotel GMs and HODs, Country Directors, Shared Services, vendors and other business stakeholders, and is the direct line manager for a team of frontline IT team members.
2. Key Deliverables and Responsibilities
Business Requirements. The process of adopting and integrating new and improved technology solutions to support the organizational objectives.
 Support the implementation of the IT strategy, structure, budgets, people, financial outcomes and scorecard metrics for the hotels' IT Department.
 Initiate and manage IT projects for the cluster hotels and consult the key stakeholders in strategic IT matters concerning the hotel.
 Provide business cases to justify investment and expenditure as part of the approval process.
 Support the IT Operations team to ensure smooth day-to-day operation.
 Manage day-to-day IT operations in the hotels and implement Accor IT brand standards, new technologies, systems and projects.
 Ensure new standards are implemented, projects are completed, and reports are submitted.
 Enforce IT standards and policies in hotels, including user rights, backup policy, preventive maintenance, contingency planning etc.
 Ensure hotel compliance with the Accor IT brand standards, policies, guidelines and audit requirements.
 Ensure that technical system documentation (SOPs) is available, up to date and accessible and give feedback if and when SOPs are reviewed by SOP champions.
 Identify IT related risks and issues and implement risk mitigation strategies together with hotel management and Country IT Director.
 Manage follow-up reviews and escalated IT issues from clustered hotels. Travel as required by the business and ensure presence in each hotel at least once monthly
Financial Leadership: The ability to understand the financial data and operations of the department.
 Manage / plan hotels P&L, business plans, budget and future technology investments.
 Review monthly IT P&L with management & those responsible for cost optimization plans for the hotels.
 Manage SLAs for systems and services and review annually.
 Negotiate vendor contracts to take advantage of economies of scale.
Relationship Management. The process of maintaining an ongoing level of engagement with key stakeholders.
 Maintain good relationships with hotel GM, HODs, users, guests, vendors and other business stakeholders.
 Liaise and communicate directly with Regional IT team on a regular basis as required. This includes submitting monthly reports, complying with new standards, following up on new projects etc.
 Attend key meetings in the hotels such as HOD meetings, budget meetings or whenever requested by the GM.
 Attend Accor key regional meetings and workshops such as AH weekly call, Annual IT conference, IT Ingenuity quarterly meeting, Budget meetings etc.
 Manage relationships with vendors, ensuring that support provided to hotels is in line with Accor standards.
Team Leadership. The ability to build the team and manage performance of the team to achieve the department’s goals and to establish and shape the culture within the department.
 Manage the local IT team (direct reports) to ensure effective and reliable day-to-day operations.
 Conduct yearly & mid yearly performance reviews for direct reports.
 Encourage team members to participate in Accor regional eLearning platform.
 Carry out IT recruitment, talent development and performance management of the cluster IT teams, in coordination with GMs.
Personal Development. The process of improving skills and talent in pursuit of personal growth.
 Stay up-to-date with industry trends and on how IT can help to improve operational efficiencies, enhance revenue and optimise the cost of doing business.
 Enrol in Accor regional eLearning platform and upskill regularly.Data Security Management. The process of setting, implementing, and updating data security strategies and plan to ensure responding to vulnerabilities and retrieval of data in timely manner.
 Ensure systems versions/patches are up to date.
 Respond to complex data security vulnerabilities in a timely manner.
 Contribute to the establishment of a comprehensive plan for data recovery as part of contingency plan.
 Monitor and assess the information security compliance practices of all employees in accordance with Accor's standard policies and procedure.
 Ensure implementation of data security policies, procedures, and processes.
IT Databases. The process of developing, updating and monitoring databases in order to ensure security and integrity of information.
 Identify, rectify, and report database performance issues to enhance its capabilities.
 Prepare and implement test plans and procedures (e.g. unit tests, end users’ acceptance tests, etc.) to assess the effectiveness of the databases.
 Conduct regular and ad hoc database related audits to ensure integrity.
IT Infrastructure. The process of providing and managing IT infrastructure e.g. networks, server, software, hardware, etc. across the organization in order to fulfil business requirements and needs.
 Demonstrate expert knowledge in IT infrastructure-related principles, initiatives, and trends.
 Resolve non-routine IT infrastructure related problems and make recommendations concerning improvements.
 Oversee and participate in IT infrastructure design and upgrade initiatives.
 Monitor system logs and activity on all servers and make adequate recommendations to mitigate any potential risks.
IT Programs and Applications. The process of adopting and integrating new and improved technology soluions to support the organizatioal objectives.
 Monitor recent technology developments and recommends implementation as deemed appropriate.
 Lead implementation of technology upgrades / enhancements.
 Champion productive technology solutions to meet business needs.
 Participate in the functional development and specifications of new IT solutions.
 Conduct basic software training.
 Ensure effectiveness of the training on the technology and applications in place.IT Hardware & Software Maintenance. The process of performing regular and ad hoc maitenance of the hardware and software to ensure efficient an uninterrupted operations.
 Ensure systems are utilized to their maximum capacity.
 Simulate damage scenarios in order to conduct further analysis on damaged equipment and find comprehensive solutions for recurring problems.
 Examine supported systems and makes recommendations for improvement.
 Ensure only original and properly licensed software is running on the hotel’s systems and computers.
 Ensure no End of Life products are installed and/or connected to the hotel network.
 Review reports on security breaches and ensures the implementation of recovery measures in a timely manner.
 Consult with hardware / software providers in order to ensure provision of specific maintenance services.
 Establish, update, and ensure the implementation of a disaster recovery plan if deemed required.
Technical Support. The process of providing quality technical support services in a professional and timely manner.
 Act as level 2 support for any escalation from the clustered hotels.
 Ensure the provision of prompt and quality technical support services to IT users across the organization.
 Meet with IT Coordinators on a regular basis to discuss recurring IT problems and to find permanent solutions.
 Participates in Champions groups as per expertise and experience.
Hotel Pre-opening Support. The process of providing quality support services to the opeining and transition hotels in a professional and timely manner.
 Assist the IT New Developments team with new hotel developments and hotel integration projects as required.
 Assist with hardware configuration and application set up, training and go live.
 Assist with the pre-opening office set up.

3. Accor Leadership Capability Framework
Accor’s Leadership Capability Framework is a set of detailed descriptions of the key behaviours, and underlying skills and knowledge, which are required for successful performance in our organisation, team, and job role. It provides an indication of the behaviours that are valued and rewarded at each level, and it is aligned with our strategic direction.
ENABLING:
- Positive Orientation: Demonstrates courage, confidence and a positive outlook across a wide range of challenging situations.
- Developing an Empowered Team: Develops, mentors and empowers team members.
COLLABORATIVE:
- Leading the Team: Inspires, engages and motivates the team to achieve a shared vision.
- Communication with Impact: Communicates clearly and consistently to ensure a common understanding.
- Enabling the Team: Coordinates, directs, coaches and monitors team resources and activities to achieve goals.
ENTREPRENEURIAL:
- Self Development and Management: Seeks opportunities to self-develop and is detail minded, highly organised and time efficient to ensure goals are met.
- Operational Decision Making: Provides practical solutions to complex operational problems.
- Analysing and Executing Strategy: Monitors market trends and understands their impact on the strategic plans of the business.
- Business Planning and Analysis: Understands financial data and the operations of their own and other departments.
- Business Improvement and Change: Identifies opportunities for business improvement and change; develops and implements change initiatives.4. Objectives & Performance
 Objectives are assigned by Country IT Director in coordination with the GMs at the cluster hotels and Executive Regional Director of IT Customer Service Management
 Evaluation of the performance of the position is carried out by Country IT Director on a bi-annual basis.
Accor reserves the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as and when necessary. The above-mentioned job description attempts to outline key aspects of the role. However, it does not limit its right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment.
I commit to the above requirements of my position and will strive to demonstrate our Accor Leadership Capability Framework values in my daily work and confirm I am able to perform the essential function of the role as identified.