Information Technology Supervisor

Fairmont Amman offers travelers and residents of Amman luxury accommodations in 317 spacious guest rooms and suites, including Fairmont Gold, the hotel’s exclusive hotel within a hotel. With a modern, beautiful architectural design and stunning interiors, we make use of the finest wood and marble, and our rooms and hotel interiors combine classic luxury with contemporary design, all housed in spacious rooms of at least 42 square meters or more

Reporting to the Director, Information Technology, responsibilities and essential job functions include but are not limited to the following: 

• Support the Maintenance of I.T. infrastructure including telecommunications.
• Implement technology-related processes, systems and telecommunications
• Installation of software/hardware upgrades in compliance with Fairmont Hotels & Resorts corporate policies & legal requirements
• Responsible for daily backup and restores
• Monitor technology and telecom mailbox and ensure call resolutions within the service levels.
• Maintain up-to-date detailed knowledge and records of all system changes, updates, enhancements
• Ensure compliance with established procedures, systems security, contingency plans, internal controls and standards
• Perform routine daily functions regarding integrity of computer systems

Other duties as assigned

• Excellent organizational, follow-through, and communication skills
• Exceptional problem resolution abilities
• Strong guest interaction skills
• Must be committed to teamwork and achieving team successes
• Enthusiastic, driven, and self-motivated
• Strong technical background, with specific requirements as follows:
• Detailed knowledge of operating systems including Win7
• Knowledge in management & operations of PMS (Micros-Fidelio), PABX/Voicemail/Call Accounting, RIS, Sales & Catering
• minimum 2 years’ experience in an IT role in a fast-paced luxury hotel/conference environment

Microsoft Certified Software Engineer

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