In Suite Dining Manager

Located on the coveted south shore of Maui in Wailea, Fairmont Kea Lani is Hawaiʻi’s only all-suite and villa luxury oceanfront resort. This newly transformed, distinctive property is located on the sunny shores of Polo Beach amongst 22 acres of tropical landscape, offering authentic Hawaiian cultural experiences and genuine personal service that embody the spirit of Aloha.

From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!

What is in it for you:

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic life insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
• Flexible spending account (FSA)
• 401(k) retirement savings plan and matching program
• Paid Vacation, holidays, personal and sick days
• Food & Beverage, Spa and on property specific discounts (venue and property specific discounts may vary)
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Employee Activities

Providing Inspired Food & Beverage to highlight the destination we represent is one of our passions.  As the In-Suite Dining Manager, you will be responsible for curating a superior guest experience through effective leadership, planning and directing of all activities while delivering top line revenue, colleague engagement, guest satisfaction and fiscal results.

Salary Range:  $76,000-$82,000

What you will be doing:

• Oversee all aspects of In-Suite Dining operations.
• Provide an active presence during peak business hours.
• Keep up with current trends related to in-room luxury dining and experiences.
• Target areas that will allow In-Suite Dining to achieve exceptional guest satisfaction results.
• Evaluate areas with opportunities for revenue growth through implementation of menus and amenity options that cater to our guests needs and anticipate their wants.
• Manage labor and operating expenses through effective scheduling, budgeting, purchasing, and forecasting.
• Compile month end financial recap of In-Suite Dining to include actual results versus forecast/budget/previous year and submission of analysis.
• Ensure all brand standards and programs are in place and maintained.
• Have full knowledge of all menu items, garnishes, contents and preparation methods for all food and beverage venues on property.
• Collaborate with other departments at the Kea Lani to contribute to the overall smooth operation of the hotel.
• Drive revenue and profit through the implementation of strategies, practices, and promotions.
• Conduct monthly and Quarterly Inventory counts.
• Recruit, motivate, coach, and discipline In-Suite Dining colleagues.
• Lead the team in all aspects of the venues’ culture to ensure service & hospitality standards are followed.
• Train, evaluate and promote the growth and development of internal talent.
• Complete one-on-one meetings and performance reviews in accordance with company guidelines.
• Maintain the safety and sanitation of the outlet in adherence to local Health Department, and EHC safety guidelines.

Your experience and skills include: 

• Must be able to effectively communicate both verbally and written, with all level of colleagues in an attentive, friendly, courteous and service oriented manner
• Must be able to speak, read, write and understand the English language
• Requires good communication skills, both verbal and written
• Must be able to read and write to facilitate the communication process
• Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally
• Must possess basic computational ability
• Must possess computer skills, including, but not limited to, Microsoft Word, Excel, and e-mail functions
• Understanding of emerging trends and applying to future business planning.
• Understanding of Hawaii regulations and enforcement agencies.
• Flexibility in approach to problem-solving and creative thinking.
• Maintain a professional working environment and attitude.

Education

• High School diploma or equivalent or vocational training

Experience

• Minimum of two years management experience in Food & Beverage operations required
• Experience in Silverware system is an asset

Licenses or Certificates          

• TB Clearance
• Maui County Liquor Card
• Food Safety Certification or ServSafe Certification

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Join our ‘ohana today:  Visit our website to learn more about living and working for Fairmont Hawai’i.  www.fairmonthawaiijobs.com

Why work for Accor?  So you can discover a world where life pulses with passion!​

Join the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle places, that welcome you.  With us, your personality is valued, your opportunities for growth know no boundaries.  Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Hospitality is a work of heart! #fairmontcareers #alwayskealani