In-Room Dining Server

At the Rimrock, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

https://www.rimrockcareers.com/

At the Rimrock, In-Room Dining (IRD) is not a convenience, it is a private, curated extension of our culinary and service philosophy. Delivering it well requires discretion, composure, and deep respect for guest privacy. 

As an In-Room Dining Server, you are the quiet deliverer of comfort and care. You bring restaurant-caliber food and beverage into the guest’s personal space with intention, precision, and emotional awareness. Every knock, every setup, and every interaction is thoughtfully paced and intentionally restrained, allowing guests to feel indulged without interruption. 

Start Date: May 2026
Contract Type: Full-Time and Seasonal positions available
Pay Rate: $16 per hour

Key Responsibilities 

Service Delivery & Guest Experience 

• Deliver in-room dining orders with quiet professionalism, accuracy, and attention to detail 
• Present and set up orders thoughtfully using cloches, linens, trays, and service ware 
• Read and respect guest cues related to privacy, timing, and personal space 
• Support elevated breakfast journeys and private dining experiences 
• Deliver surprise amenities, VIP touches, and pre-arrival experiences with discretion 

Operational Excellence 

• Maintain cleanliness, organization, and readiness of IRD equipment, pantries, and stations 
• Communicate clearly and accurately with the IRD Lead Server and Culinary teams 
• Follow precise service standards, delivery timing, and presentation expectations 
• Support opening, closing, and restocking duties 

What You Bring 

• Previous experience in hospitality or service environments preferred 
• Strong attention to detail and pride in presentation 
• Calm, respectful, and professional demeanor 
• Ability to work independently while following defined standards 
• Proserve certification required

Bonus If You Bring 

• Experience in luxury, or Forbes/LQA-aligned hospitality environments 
• Previous in-room dining or room service experience 
• Comfort delivering VIP amenities, special occasions, or surprise moments with discretion 

Who You Are 

You are serious, diligent, and composed. You value precision, structure, and doing things the right way, every time. You’re comfortable working independently, take pride in accuracy, and understand that excellence in luxury often lives in restraint, silence, and timing. You lead through the quality of your work and the care you bring to each delivery. 

Serve with intention. Deliver with care. Stay moved. 

Physical Demands 

• Continuous standing and walking for extended periods throughout shifts 
• Frequent lifting, carrying, pushing, and pulling of trays, carts, and service equipment (up to 11lbs / 5kg regularly; up to 22lbs / 10kg occasionally) 
• Repeated bending, reaching, twisting, and stooping during service and setup 
• Manual handling of hot food, beverages, and service ware 
• Work in a fast-paced environment with exposure to heat, noise, and cleaning chemicals 

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Job Perks & Benefits: 

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.  
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees. 
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide. 
• Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler. 
• One complimentary buffet meal per shift in our staff cafeteria. 
• Subsidized shared Staff Accommodation. 

Apply Today: Whether you're just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a Heartist at www.rimrockcareers.com. 

We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out confidentially, at recruiter@rimrockresort.com, and we’ll work with you to ensure your needs are met. 

At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward. 

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness. 

Whether you're on shift or in staff housing, we want every Heartist to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age. 

Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate. 

Together, we build a workplace where belonging isn’t just possible, it’s expected. 

Be you. Be bold. Stay moved. 

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