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Raffles The Palm Dubai, Dubai, United Arab Emirates

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REF45809B

Housekeeping Supervisor

Region

Luxury & Lifestyle


Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 374 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests.  Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore.  The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.


Job Description

  • Manage and supervise all tasks of his/her staff
  • Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to set standards and procedures
  • Supervise public areas
  • Ensure that guest supplies are replenished
  • Ensure guests’ requests are promptly and courteously met
  • Report damage or malfunction in hotel rooms using P.M.S system
  • Maintain equipment in proper state of cleanliness and repair
  • Maintain a section floor report
  • Conduct daily briefings with staff at floor level
  • Conduct regular room checklists
  • Report unusual behavior/activities on floors to Assistant Housekeeping Manager
  • Record room status in allocated section accurately
  • Comply with hotel’s health, safety and hygiene policies
  • Attend meetings and training sessions as required
  • Fully understand the difference in guest levels (VIP) and in room categories

PERSONAL ATTRIBUTES

  • Good reading, writing and oral proficiency in English
  • Must be well presented and professionally groomed at all times
  • Strong interpersonal skills and attention to detail
  • Must have good leadership skills and training skills

Additional Information

  • Degree from School for Tourism & Hotel Management

EXPERIENCE

  • Minimum 3 years experience in a similar capacity in the hospitality industry

Diversity & Inclusion bedeutet für Accor, alle Menschen willkommen zu heißen und ihre Unterschiede zu respektieren. Wir stellen ei der Ausweitung von Beschäftigungs- und Entwicklungsmöglichkeiten ausschließlich Qualitäten und Fähigkeiten den Vordergrund. Unser Ziel ist es, eine sinnvolle Beschäftigung, eine herzliche und einladende Kultur und hervorragende Arbeitsbedingungen zu bieten und die Entwicklung aller Menschen, einschließlich der Menschen mit Behinderungen, zu fördern. 

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