Housekeeping Spa Attendant (Public Area Attendant)

Raffles Seychelles, part of the esteemed Raffles Hotels & Resorts, boasts 20 ultra-luxury properties worldwide, some featuring exclusive branded residences. In 2023-24, four new Raffles hotels will be unveiled. The brand, named after Sir Stamford Raffles, exudes elegant British charm while catering to the modern lifestyles of well-travelled guests. With warm, personalized service and iconic Raffles Butlers, we offer an atmosphere of generosity.

Our hotels are not just accommodations; they are art museums, culinary hubs with renowned chefs, and pioneers in next-gen wellness experiences. We prioritize cultural and natural heritage preservation, employing experts within our properties. At Raffles, guests transform into friends and eventually become family. It's a place to celebrate, explore, exchange ideas, and discover a new dimension of luxury that resonates with emotions as gracefully as the Raffles name itself.

Position:                         Housekeeping Spa Attendant (Public Area Attendant)

Department:                   Housekeeping

Reports to:                      Spa Manager /Housekeeping Manager

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PURPOSE OF POSITION

To be responsible for the overall cleaning, upkeep & maintenance of the spa & Housekeeping department and ensuring maximum efficiency, safety and uncompromising attention to guests. Mix all treatment preparations as instructed and ensure proper usage of product in treatments.

KEY ROLES & RESPONSIBILITIES

• Maintains thorough knowledge of products for each treatment/therapy
• Maintains cleanliness and report deficiencies of any spa equipment
• Prepares products and treatment rooms according to bookings
• Assists in the operation of the spa department as required
• Maintains the facility in peak sanitary condition at all times             
• Maintains locker rooms in a tidy manner
• Checks and cleans lockers when needed
• Maintains toiletries in locker room vanities
• Maintains linen inventory to and from laundry on a scheduled basis
• Directs guests to appointments and assist them in every way possible
• Assists guests with use of sauna, steam, whirlpool etc.
• Prepares rooms for treatments according to specified guidelines
• Ensures stocking of all spa amenities and toiletries, maintain inventory of supplies
• Maintains accurate records as required by hotel and government regulations
• Attends weekly/monthly facility operations departmental communications meeting
• Carries out all daily, weekly & monthly cleaning activities & projects as per the schedule (activities includes but not limited to de-calcification & algae removal from flooring & wall finish, pressure wash cleaning, waxing of slate wall, deep cleaning & glass cleaning of treatment room, cleaning of facilities & gym area, cleaning of lamps & chandeliers etc), other cleaning activities as directed by management.
• Quarterly deep cleaning, and monthly cleaning & up keeping of Spa mezzanine store
• Daily upkeep & quarterly deep cleaning of Spa facilities, treatment room & gymnasium
• Understands and adheres to departmental emergency procedures and safety practices
• Contributes to maintaining positive relationships not only within the spa & housekeeping department but also with other departments in the hotel
• Conduct cleaning activities & projects in Housekeeping public areas and relieve housekeeping team members as per schedule.
• Relive Housekeeping public area team members as per schedule
• Any other activities or projects as advised by management.

PERSONAL ATTRIBUTES

• Good English language verbal communication skills 
• Ability to work cohesively with co-workers and managers as part of a team
• Ability to be attentive to guest needs, remaining calm and courteous at all times
• Physically able to reach, stretch, bend, and walk during daily routine, with ability to stand for long lengths of time; physically able to push pressure wash cleaner for extended periods of time; ability to lift up to 25 to 30 pounds
• Desire to provide phenomenal guest experiences

QUALIFICATIONS

• Secondary education
• Good knowledge of products for each treatment/therapy

EXPERIENCE

• Minimum 1 year experience in Housekeeping or cleaning industry
• Safety oriented First Aid
• CPR ‑ Basic Rescuer