Housekeeping Manager

JOB PURPOSE

Oversees and directs all aspects of operations and demonstrates skills in leadership, initiative, problem solving, prioritizing, delegation, training and developing subordinates, goal setting and being goal oriented.

EXECUTIVE RESPONSIBILITIES & EMPOWERMEN

• Responsible for maintaining and upkeep of guest floors and public area as per LRA standards.
• Empowered to take decisions related to team.
• Empowered to take decisions related to guest delight and situation handling.
• Empowered to make necessary changes in standard operating procedure in liaison with the executive housekeeper.
• Empowered to take departmental decisions in absence of the executive housekeeper

FINANCIAL

• To look for ways to minimize cost and implement the same without affecting quality.
• Budget making and ensuring same is adhered to.
• Should be aware of hotel financials
• Department’s expenses should be within hotels profitability.

OPERATIONAL

• Responsible for overall hotel upkeep and maintenance.
• Officiating executive housekeeper in absence of executive housekeeper.
• Tracking guest satisfaction, meeting guests and ensuring guest delight.
• Ensuring rooms and public areas are maintained as per aesthetics and LRA standards at all times.
• Responsible for major refurbishments, deep cleaning of rooms and VIP movements.
• Conducting daily briefings and auditing floor supervisors and assistant managers for room checks.
• Approval and reordering of new/old housekeeping related items/amenities.
• Planning shift allocation of team members.
• Responsible for all audits and guest satisfaction scores.
• Making and implementing of all action plans and improvement plans.
• Collation of Standard Operating procedures.
• Conducting interviews/appraisals/one on one meeting.
• Coordination and liaison with other departments and vendor management.
• Seeking guest feedback and encouraging team to make defect free rooms to increase overall guest scores.
• Actualization of training and conducting training sessions for team members.
• Ensures that job descriptions and training manual are constantly updated.
• Evaluates the performance of all employees and counsels them in case of any division.
• Implements and monitors company policies standards and procedures.
• Monitors grooming and hygiene standards of the department.
• Ensures implementation of the environmental policies.
• Monitoring and control of inventory of supplies with their par stock.
• Quality check and economical use of supplies.
• Communicates on expenses regarding payroll, cost per occupied rooms, condition of guest furniture, equipment.
• Maintaining accurate updated records of all projects including repairs and renovation
• Ensures all inventories are performed and recorded.
• Controls quality and productivity of the contractor’s work
• Ensures preventive maintenance is organized in all areas under responsibility.
• Supervises and directs the daily activities and is responsible for the efficient and smooth operation of the department.
• Evaluates work load and work habits of all employees
• Improves the efficiency standards to ensure better performance
• Institutes new processes and procedures to increase productivity. 

BUSINESS PLAN /ANALYSIS

• Analyzing all guest complaints and feedbacks.
• Should be aware of companies business plan
• Should be aware of hotels financials

TEAM MANAGEMENT

• Ensures maximum efficiency of the staff working under him/her.
• Vendor management.
• Ensure all staff requirements are met and all staff issues are addressed.
• Grooming checks.
• Organize team motivational activities
• Regular counseling and team motivation.
• To ensure team is held together closely without any friction.

• Prior experience as an Housekeeping Manager for at least 2 years preferred or at the same level.
• College Certificate in hotel operations management or other related field. Excellent Knowledge in housekeeping field.
• Excellent Communication Skills
• Excellent computer skills
• Excellent Proficiency in Opera or Fidelio or related property management software.
• Excellent Proficiency in Microsoft Office software:  Word, Excel and PowerPoint.