Housekeeping Manager

Mama Shelter is a vibrant, design‑driven hospitality brand founded in 2008 by the Trigano family (co‑founders of Club Med). The brand creates lively, eclectic urban spaces blending creativity, community, affordability, and exceptional service. Collaborating with local partner (Lucrum Capital Pte Ltd), Mama Shelter is part of Ennismore, a global collective of creative hospitality brands in joint venture with Accor. 

Mama Shelter is more than a hotel — it’s a vibrant, colourful, and eclectic home where guests and staff feel free to be themselves. At Mama, we celebrate personality, creativity and the joy of bringing people together. With 115 rooms and buzzing social spaces, Mama Shelter is looking for a hands‑on, energetic Housekeeping Manager who will keep Mama’s home sparkling while inspiring a happy, motivated housekeeping team. 

What You Will Do

As our Housekeeping Manager, you will be the guardian of cleanliness, comfort, and the signature Mama charm.

Operations Management

• Oversee daily housekeeping operations for 115 guest rooms and public areas.
• Ensure high standards of cleanliness, hygiene, linen quality, and room presentation.
• Use PMS (Opera, Mews or similar) and Knowcross (or equivalent HK Ops system) to manage room status, task assignments and inspections.
• Monitor inventory and manage stock levels (linen, amenities, chemicals).
• Ensure all rooms are cleaned according to brand standards and ready on time.

Team Leadership

• Lead, train, and motivate the housekeeping team (room attendants, public area attendants, supervisors).
• Prepare duty rosters and manage daily team assignments through appropriate systems.
• Conduct regular inspections and coaching sessions.
• Foster a positive, collaborative, and supportive team culture – the Mama way.

Administration & Reporting

• Manage departmental budgets, cost control and purchasing requirements.
• Use FutureLog (if involved in departmental ordering) to handle purchasing of supplies and cost tracking.
• Oversee laundry operations (in-house or outsourced).
• Maintain records for inspections, maintenance requests, and lost & found.
• Prepare reports for management on cleanliness scores, productivity and issues.

Collaboration

• Work closely with Front Office to ensure room readiness, quick turnarounds and VIP arrivals.
• Coordinate with Engineering on maintenance issues, safety items, and preventive care.
• Partner with People & Culture for hiring, training, and employee engagement

 Sustainability

• Promote eco-friendly housekeeping practices (waste reduction, chemical management, recycling).
• Contribute to sustainable operations and green hotel initiatives aligned with Mama Shelter values.

Who You Are

• 3–5 years of experience in hotel housekeeping, including supervisory or managerial experience.
• Strong leadership skills with a hands-on approach.
• Highly organised, detail‑oriented and operationally focused.
• Excellent communication skills and ability to work cross‑departmentally.
• Passionate about hospitality and creating memorable guest experiences.
• Someone who embodies Mama’s values: warm, bold, creative, and people‑first.

Systems & Technical Skills (Required)

Candidates should have working experience with:

Mandatory

• PMS — Opera, Mews, or equivalent cloud/on-premise property management system
• Housekeeping Operations System — Knowcross or equivalent (Quore, Optii, Flexkeeping, HotSOS)

Required if handling departmental orders

• FutureLog — or similar procurement/inventory management platform for ordering HK supplies

Nice-to-Haves

• Experience supporting hospitality sustainability programs or ESG reporting.
• Basic knowledge of environmental topics (waste segregation, recycling, energy efficiency, green procurement).
• Experience in hospitality or lifestyle concepts is a plus (fits Mama Shelter culture).