- Vollzeit
- Festanstellung
- Geschäftsführung & Hotelmanagement
- ACCOR
__jobinformationwidget.freetext.LocationText__
Rixos Radamis Sharm El Sheikh, Sharm El-Sheikh, Egypt
__jobinformationwidget.freetext.ExternalReference__
REF38252Y
Hotel Manager
Region
Luxury & Lifestyle
Job Title: Hotel Manager
Inspired and Supported by: General Manager
Your purpose will be:
- The Hotel Manager is responsible for the day-to-day operation of The Savoy.
- To ensure the delivery of a consistently high level of memorable luxury guest experiences, colleague engagement and profitability across all aspects of the operation, through providing strategic planning and inspirational leadership that creates a positive high performance and high engagement culture.
- You will be an inspirational ambassador for Rixos and deputise for the General Manager as required toward guests, colleagues, owners, corporate and other hotel stakeholders.
You will be accountable for:
All aspects of the hotel operation (Food and Beverage, Rooms division, Engineering, Quality and Security), whilst working in partnership with Sales and Marketing, Finance, Purchasing, IT and Talent and Culture to ensure a seamless five star guest experience with each outlet optimising its performance.
- Consistently delivering memorable and Forbes 5 star service experiences
- Building a high performing and highly engaged team
- Optimising both profitability and value of Rixos & Ennsmore brand.
Your key responsibilities & contribution will be:
Guest Centric
- Ensures that delivery of Forbes 5 star personalised guest experience is the key focus across all areas of the hotel
- Leads by example in developing high quality relationships with the guests, ensuring that all tasks relating to guest service, comfort and satisfaction are treated with utmost priority.
- Inspires the HODs and talents to strive to continuously improve the guest experience.
- Analyses feedback and trends in guest satisfaction taking appropriate action to strive for enhancements at every opportunity.
- Has expert knowledge of the facilities, services and events offered by the hotel and the surrounding area and actively promotes them as well as all amenities and programs offered by the company.
Operations
- Ensures that the team are fully aware of the Standard Operating Procedures including but not limited to Forbes 5 star and LQA standards, and are capable of delivering them.
- Builds a culture of prioritising quality improvement through training plans, quality audits, corrective action plans, and regular review.
- Ensures that guest problems or complaints are effectively resolved.
- Liaises closely with all Heads of Department with regards to servicing and handling of high profile guests.
- Ensures the cleanliness of all areas of the hotel meet with legislative requirements and standards.
- Monitors rotas to ensure effective coverage of the outlets and manages payroll in line with budget.
- Supports the HODs in the management of the talents, ensuring that expectations are clear, feedback is given and talent is developed.
- Builds positive and collaborative working relationships with ExCom and Accor stakeholders, Ownership and Community.
- Develops strategies and plans to enhance the performance across the hotel, working inclusively with HODs.
- Meets regularly with HOD’s to review the operational performance
- Ensures the operational departments meet their quantitative and qualitative targets.
- Responsible for all matters concerning the safety, security and well-being of guests and colleagues.
Talent & Culture
- Working in partnership with Director of T&C to create a positive, diverse and empowered, high performance culture, role modelling inclusive ‘inverted pyramid’ leadership, and nurturing talent to ensure that all HOD’s are effective in their current roles and developed to their full potential.
- Ensuring that Standard Operating Procedures and On Job Training Programs are in place and delivered across the operations to build capability and meet brand and service standards.
- Ensuring that all talents have a complete understanding of, and adherence to, the company rules and regulations and in particular the policies and procedures relating to Fire, Hygiene, Health and Safety.
- Monitoring that grooming standards, punctuality and other behavioural standards are met and ensuring that corrective action is taken where necessary.
- Monitoring the on-boarding of new talents to ensure they are positively welcomed and supported into the team.
- Ensuring that regular one-to-one meetings, probation reviews and appraisals are conducted in a timely manner.
- Ensuring that all talents are consistently treated fairly, with dignity and respect as outlined in their terms and conditions of employment, local legislation and company policies and procedures.
- Actively promoting a ‘one team’ culture and diversity and inclusion throughout the hotel.
Budgeting and Cost Control
- Working in partnership with the Director of Finance and Business Services to optimize financial performance whilst enhancing brand reputation and value.
- Ensuring that financial results are in line with the hotel's targets.
- Preparing the operational annual budget in line with hotel strategy,
- Driving revenue increases through F&B sales and marketing strategy.
- Optimising labour costs throughout the operation.
- Monitoring all costs and recommending measures to control them in accordance with the annual budgets.
- Validating the closing of the month, and working to optimize stock control and waste management.
- Ensuring that the building, equipment and cultural assets of the hotel remain in good condition and working order.
Other
- Championing sustainability efforts of the hotel, diversity and inclusion and other Accor related programs in the operation.
- Responding to any changes as dictated by the needs of the industry, company or hotel.
- Maintaining all hotel records and forms required for audit purposes and as prescribed by local management and policies.
- Ensuring that all departmental reports and correspondence are completed punctually and accurately.
- During the course of duty you will have access to certain information, which demands the utmost confidentiality. Discretion must be exercised at all times.
What will you need to do in this role?
- Extensive Hotel operations experience required in a senior leadership role, within a similar hotel brand
- University/College degree in a related discipline preferred
- Demonstrates courage, confidence and a positive outlook across a wide range of challenging situations.
- Develops, mentors and empowers team members inspiring them by building a positive culture
- Advocates guest passion. Makes guests and their needs a primary focus in developing business initiatives.
- Inspires, engages and motivates the team to achieve a shared vision
- Collaborates with colleagues across the hotel, communicating clearly and consistently to ensure understanding
- Enables the team by directing, coaching, coordinating and monitoring resources and activities to achieve goals
- Seeks opportunities to self-develop, is detail minded, highly organised and time efficient to ensure that goals are met
- Operational decision making – provides practical solutions to complex operational problems
- Monitors market trends and understands their impact on the strategic plans of the business
- Understands financial data and the operations of their own and other departments
- Is willing to work week-ends, sharing the duty with the Director of Rooms and other Directors of Operations as needed or directed by the General Manager
- Identifies opportunities for business improvement and change, develops and implements change initiatives
Your responsibilities are included but not limited to this job description as this has been drafted as a guide to the purpose and main duties of the role as it currently exists. Rixos relies on the flexibility of its colleagues to ensure the continuity of the high standards currently being achieved. It is not intended as a wholly comprehensive or permanent schedule of duties and it does not form part of the contract of employment. The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
Diversity & Inclusion bedeutet für Accor, alle Menschen willkommen zu heißen und ihre Unterschiede zu respektieren. Wir stellen ei der Ausweitung von Beschäftigungs- und Entwicklungsmöglichkeiten ausschließlich Qualitäten und Fähigkeiten den Vordergrund. Unser Ziel ist es, eine sinnvolle Beschäftigung, eine herzliche und einladende Kultur und hervorragende Arbeitsbedingungen zu bieten und die Entwicklung aller Menschen, einschließlich der Menschen mit Behinderungen, zu fördern.
Zögere nicht, uns bei deiner Bewerbung deine besonderen Bedürfnisse mitzuteilen, damit wir diese berücksichtigen können.
Ähnliche Jobs
Gehalt
Ort
ibis budget Southampton Centre, Southampton, United Kingdom
Experience Level
Entry Level
Zeitplan der Arbeit
Teilzeit
Marken
ACCOR
Job-Typ
Befristung
Locations
United Kingdom
Job-Kategorie
Rooms
Beschreibung
We are seeking a friendly and professional Front Desk/Welcomer (Part Time/Zero Hour Contract)to join our team in Southampton, United Kingdom. As the first point of contact for our guests, you will pla
Referenz
f58e10da-b37c-408a-a1f8-8374bf616f9e
Verfallsdatum
01/01/0001
Gehalt
Ort
Novotel Bangkok Platinum Pratunam, Bangkok, Thailand
Experience Level
Associate
Zeitplan der Arbeit
Vollzeit
Marken
NOVOTEL
Job-Typ
Festanstellung
Locations
Bangkok
Job-Kategorie
Vertrieb und Marketing
Beschreibung
Correspond with prospects and answer any questions about the hotel’s venue options, rates, room types, venue packages, or promotions.Supporting the hotel sales manager in researching competitors.Coord
Referenz
46914f21-dd27-44c7-addc-1989ec6789a8
Verfallsdatum
01/01/0001
Gehalt
Ort
Mercure Maldives Kooddoo Resort, Kooddoo, Maldives
Experience Level
Executive
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Kooddoo
Job-Kategorie
Wellness und Erholung
Beschreibung
The Assistant Spa Manager is responsible for the establishment and execution of clear short- and long-term goals. This includes the daily leadership of the spa and / or fitness / recreation team, busi
Referenz
1bee87a5-dbc1-4c32-8f84-8ae3f6d7d4aa
Verfallsdatum
01/01/0001
Gehalt
Ort
Novotel Bangkok Platinum Pratunam, Bangkok, Thailand
Experience Level
Director
Zeitplan der Arbeit
Vollzeit
Marken
NOVOTEL
Job-Typ
Festanstellung
Locations
Bangkok
Job-Kategorie
Vertrieb und Marketing
Beschreibung
Leads strategic planning and collaborates with all hotel profit generation teams to actively seek opportunities to drive incremental profit for Rooms, Restaurants, Spas, and other revenue streams.Effe
Referenz
318d66bd-8714-4621-a99b-bacc8405d64f
Verfallsdatum
01/01/0001
Gehalt
Ort
NOVOTEL GOA PANJIM, Panaji, India
Experience Level
Executive
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Panaji
Job-Kategorie
Talent & Culture / HR
Beschreibung
Communicate and support company policies & procedures to maintain high employee morale and motivation, and ensure an atmosphere of participative management.Ensure optimum service through the effective
Referenz
29a22f6e-ac0a-41c0-9576-8ccb7836d114
Verfallsdatum
01/01/0001
Gehalt
Ort
Novotel Visakhapatnam Varun Beach, Visakhapatnam, India
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Visakhapatnam
Job-Kategorie
Culinary
Beschreibung
Train and supervise the work of kitchen personnel in the respective sectionsEnsure personal cleanliness and proper deportment of all team membersProduce high quality food in a specified area of the fo
Referenz
e5f61307-5498-4584-879d-cb3af74f5ac6
Verfallsdatum
01/01/0001
Gehalt
Ort
Novotel Jaipur Convention Centre, Jaipur, India
Experience Level
Executive
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Jaipur
Job-Kategorie
Culinary
Beschreibung
Stock up the assigned kitchen with raw materials and ingredients on a daily basis Be familiar with the use of all electrical and mechanical equipment in the kitchen and observe safety precautions when
Referenz
7bbb0021-4ee1-4de3-8005-2e6e95bbd061
Verfallsdatum
01/01/0001
Gehalt
Ort
Novotel Hyderabad Convention Centre, Hyderabad, India
Experience Level
Executive
Zeitplan der Arbeit
Vollzeit
Marken
NOVOTEL
Job-Typ
Festanstellung
Locations
Hyderabad
Job-Kategorie
Engineering & Wartung
Beschreibung
A little taste of your day-to-day:Every day is different, but you’ll mostly:• Install, inspect, and maintain air conditioning systems, including refrigeration, ventilation, and heating systems.• Diagn
Referenz
937510f7-ba9a-4645-84bf-34d8647ccf29
Verfallsdatum
01/01/0001
Gehalt
Ort
Novotel World Trade Centre Dubai, Dubai, United Arab Emirates
Experience Level
Executive
Zeitplan der Arbeit
Vollzeit
Marken
NOVOTEL
Job-Typ
Festanstellung
Locations
Dubai
Job-Kategorie
Finanzen
Beschreibung
Assist in the preparation of monthly financial statements, budgets, forecasts, and reports for cluster hotels.Ensure timely and accurate financial reporting in compliance with company policies and acc
Referenz
dcf15a2e-38fc-4c5d-a4a6-633b750e3908
Verfallsdatum
01/01/0001
Gehalt
Ort
Novotel Chennai OMR, Chennai, India
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Chennai
Job-Kategorie
Vertrieb und Marketing
Beschreibung
Primary Responsibilities Prime Function: Constantly investigate and assess market conditions and competition to determine effective and productive sales programs
Referenz
b7eeb2b8-492c-4dee-87e6-5cb6f18534f6
Verfallsdatum
01/01/0001