Hostess

Scope and Objectives   

This position is concerned with maintaining the highest level of attentive service to all guests and constantly projecting warmth and friendliness. Maintaining dining reservation using dining reservation system and updating patrons’ preferences & history. 

Key Deliverables and Responsibilities  

• Ensure correct grooming standards are followed at all times  

• Exceed guest satisfaction by knowing preferences and update profiles  

• Attending to phone queries or reservations.  

• Attending to walk ins.  

• Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basis  

• Anticipate and service of guests' requirements at all times  

• Following up daily financial targets of area/division  

• Use opening and closing checklist to ensure smooth opening and closing of the venue  

• Communicating reservations needs and special requests to the Managers  

• Coordinating reservation with Dining Reservation Department & other Hostesses.  

• Managing the log book  

• Handling seating cards to enable guest recognition.  

• Maintaining guest history.  

• Assisting guests to their tables.  

• Seating of guests.  

• Upkeep of the menus in an impeccable manner ensuring there is no spelling nor grammatical mistakes and free of marks   

• To coordinate and assist in service according to service standards.  

• To ensure a very high standard of service is held and maintain at all times.  

• To communicate with Head Hostess, Supervisors, Restaurant Assistant Manager and Restaurant General Manager of all issues concerning the outlet.  

• To be aware of Hotel standards & policies.  

• To feel empowered and accountable within the work place  

• Keep manager on duty updated of any guest feedback so they can update the Glitch Report  

• Maintains the HACCP & FIFO standards as required by the regional governing body  

• Follow Hotel Evacuation Policy in case of an Emergency  

• Attend all necessary briefings and training sessions as instructed by the Manager  

• Handle financial procedures according to guidelines set by the finance department  

• Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs  

• Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel  

• All issues and negative guest feedbacks needs to be properly reported on glitch system  

• Follow care program at all times, and report issues through the system to maintenance  

• To carry out any other reasonable duties and responsibilities as assigned. 

Personal Attributes  

• Motivator & role model  

• Positive attitude and well spoken  

• Result driven  

• Displays initiative  

• Commitment to professional values  

• Team creator  

• Customer / people oriented  

• Creative / open-minded