Head Housekeeper (m/f/d)

The Hoxton, Charlottenburg (Berlin) – Head Housekeeper (m/f/d)

The Hoxton takes on Europe! We’re popping up in some of our favorite cities and in 2023 we’ve opened our first hotel in Germany in the city of culture and creativity, Berlin. We are now looking for an experienced Head Housekeeper to join our team and play a crucial part in the success of our brand.

Our first Hoxton in Germany is home to 234 bedrooms of varying sizes, a ground floor restaurant and bar, coffee bar and streetside terrace and The Apartment – our unique meetings and events concept.

Reporting to our Director of Operations, you will be responsible for the overall management of the housekeeping department and Team. Your role is to deliver exceptionally clean rooms and public spaces, within budget, and with a happy and engaged team.

More about us...

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

What you’ll do…

• Take the lead in ensuring our guests experience spotless and well put together rooms that they want to come back to.
• Manage a team of high-energy people who love our guests, by setting and monitoring goals, empowering, and developing them, and creating an environment where people can be themselves.
• Management of departmental costs and ensure that all expenses are kept in line with budget guidelines, managing and control housekeeping stock and monitor orders.
• Take responsibility in keeping our standards for bedrooms and public areas high, through SOPs, relevant training and regular checks.
• Work closely with other teams (Front Office, Maintenance and F&B) towards the overall goal of creating a memorable experience in a beautiful space.
• Play a part in our partnership with our external housekeeping providers.

What we’re looking for…

• Previous housekeeping experience at a similar level, experience of hotel opening would be a plus.
• You are a natural at leading and managing others, and you lead by example, creating an environment where your team can be their best self.
• Must be fluent in German and English, additional languages will be highly valuable.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• You’re looking for a place where you can be you: no clones in suits here.
• You want to be part of a team that works hard, supports each other and has fun along the way.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.

What’s in it for you…

• The opportunity to bring an exciting new hospitality concept to Berlin (and Germany) and join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• 28 holidays (plus bank holidays) and extra time off to volunteer with one of our partner charities.
• A competitive package, including plenty of opportunity for development.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Goes without saying, but we’ll feed you when on shift. Enjoy the Benefits of our Pluxee Card and Food Vouchers.
• Great discounts across the entire Ennismore family.
• Physical and mental well-being are non-negotiables for us. OpenUp will help you and your family members to balance work and life.
• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Enjoy lots of Discounts through our Corporate Benefits Discount webpage.
• We support you with the public transportation ticket on a monthly basis