Head Concierge

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Lead and inspire the Concierge team to deliver exceptional, personalised guest service.
• Supervise front-drive operations, coordinating with other departments where necessary.
• Engage with guests during peak times, promptly addressing needs in public areas.
• Maintain impeccable standards in the luggage rooms and hotel assets.
• Promote hotel amenities and ensure the lobby and driveway remains clean and orderly.
• Review guest feedback with associates to drive continuous improvement.
• Train and coach team members to confidently promote local activities and experiences.
• Develop efficient work schedules aligned with occupancy forecasts alongside the Rooms Division Manager.
• Address guest concerns promptly, collaborating with department heads for resolution.
• Assist in recruitment, seeking team members with strong customer service potential.
• Ensure high standards of appearance, punctuality, and performance within the team

- Proven leadership in luxury hospitality, preferably in elite environments.
- Exemplary organizational prowess and refined communication skills.
- Proficiency in luxury hotel operations and management software.
- Bachelor's degree in Hospitality Management or equivalent experience preferred.
 

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.