Head Bartender

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Southampton

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.

Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.

Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Head Bartender. The Head Bartender reports to the Maitre’d or Assistant Maitre’d and is responsible for leading bar operations while delivering exceptional beverage experiences that reflect Fairmont luxury brand standards. This role combines advanced mixology expertise, leadership, operational oversight, and guest engagement. The Head Bartender sets the tone for service excellence at the bar, supports training and development of the bartending team, ensures compliance with health, safety, and Responsible Alcohol Service standards, and contributes to overall outlet performance and profitability.

What you will be doing

Beverage Service & Guest Experience

• Lead by example in preparing and serving premium alcoholic and non-alcoholic beverages, including cocktails, wines, spirits, and specialty drinks, consistently meeting Fairmont and LQA standards.
• Create engaging, personalized guest experiences that reflect luxury service expectations.
• Ensure responsible alcohol service at all times, including exercising the right to refuse service in accordance with local laws and hotel policy.
• Maintain expert knowledge of beverage menus, seasonal offerings, promotions, and garnishes; confidently recommend pairings and upsell premium selections.
• Oversee bar service flow to ensure efficiency, consistency, and exceptional presentation during all service periods.
• Address guest feedback promptly, professionally, and proactively to ensure satisfaction and loyalty.
• Monitor guest allergies and dietary restrictions, ensuring safe and attentive service.

Bar Leadership & Team Development

• Supervise, coach, and support bartenders and bar support staff during shifts.
• Assist with onboarding, training, and ongoing development of the bartending team, reinforcing brand standards and service consistency.
• Foster a positive, professional, and collaborative team environment.
• Support scheduling, break coverage, and task delegation to maintain smooth operations.
• Act as a role model for grooming, professionalism, and guest engagement.

Bar Operations & Inventory Control

• Oversee bar setup, breakdown, cleanliness, and organization of front and back-of-house bar areas.
• Monitor inventory levels, portion control, and waste to support cost-effective operations.
• Assist with stock counts, ordering, and receiving of beverages and bar supplies.
• Ensure proper storage, labeling, and rotation of products in line with HACCP standards.
• Operate POS systems accurately and oversee proper cash and charge handling.
• Ensure compliance with all health, safety, sanitation, and licensing requirements.
• Handle bar equipment, glassware, and tools responsibly to minimize breakage and loss.

Teamwork & Operational Support

• Collaborate closely with restaurant, kitchen, and beverage leadership teams to ensure seamless service delivery.
• Maintain composure and leadership presence in a fast-paced, high-volume environment.
• Be flexible and available to support operations across multiple food and beverage outlets as required.
• Perform other duties as assigned to support overall Food & Beverage objectives.

What will you bring to this role?

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: ·  

Education

• High school diploma or equivalent required.
• Completion of a recognized bartending or mixology certification required; advanced mixology training preferred.

Experience

• Minimum 3–5 years of bartending experience in a high-volume, luxury hotel or fine dining environment.
• Previous lead or supervisory bartending experience strongly preferred.
• Proven knowledge of cocktails, spirits, wines, and luxury beverage service standards.

Skills & Competencies

• Advanced beverage and mixology knowledge with exceptional attention to quality and consistency.
• Strong leadership, coaching, and interpersonal skills.
• Excellent guest service and communication abilities.
• Ability to multitask, prioritize, and lead under pressure.
• Proficient in reading, writing, and speaking English.
• Guest-focused mindset with a commitment to luxury service excellence.
• Strong understanding of allergies, dietary restrictions, and responsible service practices.
• Create an environment where colleagues are empowered, supported and recognized.

Personal Attributes

• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected

Other Requirements

• Ability to work flexible hours, including evenings, weekends, and public holidays.
• Physical capability to stand and walk for extended periods, lift and carry up to 40–50 lbs, and work in a hot, fast-paced environment.
• Manual dexterity for precise handling of bar equipment and glassware.

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. 

What’s in it for you?

As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Start your journey with us today and explore the possibilities! #BeLimitless

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Your team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.  Our mission is to turn moments into memories for our Guests.  An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.

Our commitment to Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.