- Vollzeit
- Festanstellung
- THE HOXTON
- Rooms
__jobinformationwidget.freetext.LocationText__
HOXTON THE HOXTON LOS ANGELES, Los Angeles, United States
__jobinformationwidget.freetext.ExternalReference__
REF45709B
Guest Service Supervisor
Region
Luxury & Lifestyle
The Hoxton, Downtown LA is in a neighborhood that has seen a major revival over the last few years, with some of the city’s best restaurants, shops and bars. The Hoxton, Downtown LA offers 174 rooms designed by Ennismore Design Studio, a ground floor restaurant with exciting culinary partners, along with The Hoxton’s first rooftop pool with restaurant and amazing views over Broadway, the historic commercial, theatre and cinema district and one of the oldest streets in the city.
You’ll be based out of The Hoxton, Downtown LA and reporting to the Front Office Manager. As Guest Service Supervisor, you’ll be supporting the Front Office and Reception operation to ensure a successful managing the day to day post opening.
We’re not really a strict job description kind of place – we all roll our sleeves up and get stuck in wherever needed – but here's an idea of how we see the role...
Responsibilities:
- Cover Overnight Guest Services Supervisor shifts as a Supervisor on Duty and Night Auditor on the overnight shifts.
- Lead team by example and help them feel empowered and supported. Report any training needs to Front Office Manager.
- We’re in it together – you’ll work closely with the Front Office and Restaurants and Bars teams to make sure the overall operation is running smoothly.
- Proactively keep an eye on all of our public area spaces.
- Ensure all guests are quoted the correct rate as per the selling strategy and website.
- To maintain observation over guests and guests property to ensure alerts are kept to a minimum.
- To report any maintenance issues to the correct department and check to ensure the work has been completed.
- Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.
What’s in it for you:
- We’re in it together – working with a diverse group of individuals to make sure the overall operation is running smoothly.
- The opportunity to challenge the norm and work in an environment that is both creative and rewarding.
- The chance to join a growing company at an exciting time in the business, with a significant opportunity for development.
About You:
- You execute. You get things done.
- You are scarily organized.
- You're Fire Life Safety certified or willing to learn it and lead.
- You have a keen eye for detail and love to share your notes and feedback.
- You know how to crack the whip, but make people feel good at the same time.
- You’re a natural host and can make guests and team members feel at home in our hotel.
- You’re an Opera wiz.
- You are humble. There are no egos, and no drama.
- Ability to learn quickly and adapt to The Hoxton’s unique culture.
- You’ll work positively and collaboratively to achieve the highest standards of delivery at work.
- You’ll live and breathe each of The Hoxton’s leadership behaviors.
- You jump out of bed every morning, fizzing with energy and jazzed about what you’re doing today.
- If we get stuck in an elevator with you – we’ll get along nicely and have a laugh along the way.
All your information will be kept confidential according to EEO guidelines.
The Hoxton, Downtown LA is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. True Facts.
This employer participates in E-verify!
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
Diversity & Inclusion bedeutet für Accor, alle Menschen willkommen zu heißen und ihre Unterschiede zu respektieren. Wir stellen ei der Ausweitung von Beschäftigungs- und Entwicklungsmöglichkeiten ausschließlich Qualitäten und Fähigkeiten den Vordergrund. Unser Ziel ist es, eine sinnvolle Beschäftigung, eine herzliche und einladende Kultur und hervorragende Arbeitsbedingungen zu bieten und die Entwicklung aller Menschen, einschließlich der Menschen mit Behinderungen, zu fördern.
Zögere nicht, uns bei deiner Bewerbung deine besonderen Bedürfnisse mitzuteilen, damit wir diese berücksichtigen können.
Ähnliche Jobs
Gehalt
Ort
Fairmont Century Plaza, Los Angeles, United States
Experience Level
Entry Level
Zeitplan der Arbeit
Vollzeit
Marken
FAIRMONT
Job-Typ
Festanstellung
Locations
Los Angeles
Job-Kategorie
Sicherheit
Beschreibung
Guest Safety ManagerThe Guest Safety Manager is responsible for ensuring the safety and well-being of our Heartists, guests and visitors as an integral part of our operations. As a Guest Safety Manage
Referenz
bc93c7d9-b7b6-40c4-beb1-52fa387469ce
Verfallsdatum
01/01/0001
Gehalt
Ort
RIXOS RIXOS RESIDENCES ABU DHABI, Abu Dhabi, United Arab Emirates
Experience Level
Associate
Zeitplan der Arbeit
Vollzeit
Marken
RIXOS
Job-Typ
Festanstellung
Locations
Abu Dhabi
Job-Kategorie
Rooms
Beschreibung
MAIN DUTIES AND RESPONSIBILITIES: 1.1.1 Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and secu
Referenz
68d3bce9-4d6d-49fd-a4fa-a01287aadacd
Verfallsdatum
01/01/0001
Gehalt
Ort
Sofitel London St James Hotel, London, United Kingdom
Experience Level
Director
Zeitplan der Arbeit
Vollzeit
Marken
SOFITEL
Job-Typ
Festanstellung
Locations
London
Job-Kategorie
Vertrieb und Marketing
Beschreibung
Reporting to the General Manager, the Director of Commercial and Wellness Operations is accountable for the total topline performance of the Hotel. They will also oversee the operations of the wellnes
Referenz
df5f5457-10b6-4182-a200-dc8427256f85
Verfallsdatum
01/01/0001
Gehalt
Ort
ibis Styles Regensburg, Regensburg, Germany
Experience Level
Entry Level
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Ausbildungsstelle
Locations
Regensburg
Job-Kategorie
Rooms
Beschreibung
Ideal für Multitalente, Wunschfüller und Kommunikationshelden!Du liebst die Abwechslung und gehst gerne auf andere Menschen zu? Jeden Tag das Gleiche tun kommt für dich nicht in Frage? Du möchtest in
Referenz
aac3c42f-958d-474b-a45f-a3d3e99cba36
Verfallsdatum
01/01/0001
Gehalt
Ort
HANDWRITTEN LEVNI HANDWRITTEN COLLECTION, Istanbul, Turkey
Experience Level
Associate
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Istanbul
Job-Kategorie
Vertrieb und Marketing
Beschreibung
Job Description: Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, friendly and engaging ser
Referenz
f5f2f0e6-12c4-4c5f-b899-a57269ccb947
Verfallsdatum
01/01/0001
Gehalt
Ort
Sofitel Philadelphia at Rittenhouse Square, Philadelphia, United States
Experience Level
Entry Level
Zeitplan der Arbeit
Vollzeit
Marken
SOFITEL
Job-Typ
Festanstellung
Locations
Philadelphia
Job-Kategorie
Food & Beverage
Beschreibung
• Showcasing your unique personality and skills, you will engage with guests to create a memorable In room/dining experience! • Work with the Liberte Lounge team in ensuring quality of food, fo
Referenz
5221b55a-a444-4f5e-8fa9-4c3ce64d1e95
Verfallsdatum
01/01/0001
Gehalt
Ort
Sofitel Philadelphia at Rittenhouse Square, Philadelphia, United States
Experience Level
Entry Level
Zeitplan der Arbeit
Vollzeit
Marken
SOFITEL
Job-Typ
Festanstellung
Locations
Philadelphia
Job-Kategorie
Food & Beverage
Beschreibung
Showcasing your unique personality and skills, you will engage with guests to create a memorable In room/dining experience!Work with the Food & Beverage team in the heart of the house in ensuring qual
Referenz
ef226b04-0721-4c73-b5ce-d43852959a61
Verfallsdatum
01/01/0001
Gehalt
Ort
Mövenpick Hotel Istanbul Marmara Sea, İstanbul, Turkey
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Istanbul
Job-Kategorie
Rooms
Beschreibung
Job DescriptionTo provide first class service to the apartment guests by assisting them in a sincere and courteous manner, ensuring that the extra mile for the element of “experience matters” and ensu
Referenz
c4329c7a-81d8-466e-a180-9beae5cd14e0
Verfallsdatum
01/01/0001
Gehalt
Ort
Novotel London Excel, London, United Kingdom
Experience Level
Not Applicable
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
London
Job-Kategorie
Rooms
Beschreibung
The role will involve direct leadership of our Front Office, along with the management of a 24-hour hospitality operation. You will be tasked with ensuring the upholding of exceptional standards for e
Referenz
a009ba8d-8197-41f0-9a88-1d7205df901b
Verfallsdatum
01/01/0001
Gehalt
Ort
Novotel Edinburgh Centre, Edinburgh, United Kingdom
Experience Level
Associate
Zeitplan der Arbeit
Teilzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Edinburgh
Job-Kategorie
Culinary
Beschreibung
As our next Kitchen Porter you…Observe excellent food hygiene practice through the entire food chain from storage through to preparation and service.Perform other kitchen duties as assigned.
Referenz
e7808626-770e-44c1-b122-cfccf2334f63
Verfallsdatum
01/01/0001