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NOVOTEL NEW DELHI CITY CENTRE (Opening Soon), New Delhi, India

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REF54996Z

Guest Service Associate - Front Office

Region

MEA SPAC


Company Description

About working for Accor? We are much more than a leading global company. We welcome you as you are and with us you will find a job and a brand that suit your personality. We support you in growing and learning every day. We ensure that your work has meaning in your life and that you can explore the limitless possibilities of Accor on your journey with us. At Accor you can write every chapter of your story yourself, and together we can change the gastronomy and hotel industry of tomorrow. Discover the life that awaits you at Accor, visit https://careers.accor.com/. Do what you love, contribute to the world community, and dare to challenge the status quo! #BELIMITLESS


Job Description

Primary Responsibilities

 

Front Office Operation

 

  • Assist guests with check in and checkout, as well as other cashiering duties

 

  • Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary

 

  • Welcome guests on arrival, register and issue room keys according to departmental standards and procedures

 

  • Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival

 

  • Liaise closely with other relevant departments to ensure that guests requests and needs are met

 

  • Update and maintain repeat guest history system

 

  • Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue

 

  • Handle guests’ complaints and comments tactfully and efficiently

 

  • Handling guests’ mails, messages, and answering of phone calls

 

  • Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed

 

  • Be vigilant in regard to in-house credit matters and act upon any discrepancies

 

  • Alert Security or Duty Manager of suspicious looking person(s) / articles

 


Qualifications

Bachelor's in Hotel Management


Additional Information

  • Minimum 1 year of relevant experience in a similar capacity
  • Good reading, writing and oral proficiency in English language

Diversity & Inclusion bedeutet für Accor, alle Menschen willkommen zu heißen und ihre Unterschiede zu respektieren. Wir stellen ei der Ausweitung von Beschäftigungs- und Entwicklungsmöglichkeiten ausschließlich Qualitäten und Fähigkeiten den Vordergrund. Unser Ziel ist es, eine sinnvolle Beschäftigung, eine herzliche und einladende Kultur und hervorragende Arbeitsbedingungen zu bieten und die Entwicklung aller Menschen, einschließlich der Menschen mit Behinderungen, zu fördern. 

Zögere nicht, uns bei deiner Bewerbung deine besonderen Bedürfnisse mitzuteilen, damit wir diese berücksichtigen können. 

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