Guest Service Associate - F&B Service

Grand Mercure Vadodara Surya Palace, a premier hotel boasting 146 luxurious rooms and a prime location at the heart of city. Grand Mercure Vadodara Surya Palace is Accor's first luxury business hotel in the heart of Vadodara. The hotel boasts of the largest number of rooms and flexible banquet space of up to 19,000 sq. ft. totally with multiple breakout halls. The Grand Mercure Vadodara Surya Palace hotel is ideal for big weddings and corporate events and conferences alike. The hotel is a mere 2 min drive from the railway station and 10 min drive from the airport. The world's tallest statue - Statue of Unity is a 90 min drive. UNESCO site - Champaner is 50km. The hotel is strategically located at Sayajigunj & is well connected with major industrial zones in Halol, Savli, Makarpura, Jambusar, Karjan, Nandesari. UNESCO world heritage site - Champaner & Pavagadh is 50km and Laxmi Vilas Palace is a 5 min. drive. Street shopping areas like Juna bazaar and Khanderao market within a close drive from the hotel. Well-known hospitals like Sterling, HCG Cancer Centre, Sunshine Global, Baroda Heart and others are within 15 mins driving distance from the hotel.

For More details please visit : Hotel in Vadodara - Grand Mercure Vadodara Surya Palace - ALL (accor.com)

As a Guest Service Associate, you will be tasked with providing exceptional customer service and ensuring guest satisfaction. You will be the first point of contact for guests, handling their inquiries, resolving issues, and creating a positive and welcoming atmosphere. This position requires strong communication and problem-solving skills and a friendly and professional demeanor.

Guest Service Associate Responsibilities

1. Greet guests and warmly welcome them upon arrival, ensuring a positive first impression.
2. Assist guests with their orders for food and beverage and meeting room requirements
3. Answer phone calls and respond to guest inquiries and requests, providing accurate and helpful information.
4. Handle complaints and concerns promptly and professionally, finding the best possible resolution to ensure guest satisfaction.
5. Maintained a clean and organised working area, ensuring all necessary supplies were readily available for guest and team use.
6. Up-sell and promote hotel services and amenities to guests, maximizing revenue opportunities.

Guest Service Associate Required Skills

1. Bachelor degree in Hotel / Hospitality sector or equivalent is a must.
2. Excellent verbal and written communication skills, with the ability to effectively interact with guests from diverse backgrounds.
3. Strong customer service orientation, with a genuine desire to exceed guest expectations.
4. Prior experience in a customer service or hospitality role is preferred. 
5. Familiarity with hotel operations and procedures is a plus.
6. Basic knowledge of point of sale ordering systems is desirable.
7. Ability to handle cash transactions accurately and responsibly.
8. Willingness to undergo training and professional development as required by the hotel.