Guest Service Agent - Part Time

Hospitality is a work of heart at Mövenpick Hotel Melbourne we do ordinary things extraordinarily.  We believe true hospitality is about turning small gestures into heart-warming moments and are looking for a part-time Guest Service Agent who wants more than just a job. Come, share your passion and start your journey with us!

As a Guest Service Agent, you will be a critical part of the daily Front Office operations of the hotel and be responsible for creating a warm and personalised welcome experience for our guests. In the absence of management, you will ensure that the general safety and security of guests, staff, and the property is maintained at all times.

Join us and become a Heartist®.

• Provide efficient, friendly and professional service to all guests.
• Show efficiency in constantly striving to provide total customer satisfaction.
• Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, and professional.
• Logging all guest requests to ensure all request are met within established timeframes.
• Following up with the relevant team member to ensure guest requests are being fulfilled.
• Assisting and directing guests with local attractions and directions.
• Securely storing and delivering guest luggage.
• Keep other members of front office team informed on guest feedback, requirements etc. during and on shift change.
• Participating in training and development programs to enhance skills and capabilities to increase the guest experience.

• Previous customer service experience, preferably in a Hotel environment
• An energetic, team-focused and can-do attitude individual
• Ability to provide prompt and efficient service including ability to build rapport both in person and over the telephone
• Self-motivated with positive and professional attitude
• Enthusiasm to connect with guests and to hear their story
• Good interpersonal skills with ability to communicate with all levels of team members
• Willingness to work flexible hours including mornings, nights, weekends and holidays periods

In return we will offer you…

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you.
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays.
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms.
• An opportunity to be part of a fun and supportive team who love what they do!

To be success in this role, you must have rights to work for any employee in Australia. We are unable to sponsor or take over sponsorship of an employment visa.