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  1. Vollzeit
  2. Befristung
  3. PULLMAN
  4. Rooms

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, Vũng Tàu, Vietnam

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REF61638P

Guest Service Agent

Region

PM&E


Company Description

The Pullman Vung Tau Hotel features 356 rooms with contemporary designs inspired by the creative and vibrant coastal city life, offering guests a "bleisure" experience — a perfect balance between work and leisure. Our conference and event center spans over 2,321 square meters, comprising 2 grand ballrooms and 4 meeting rooms equipped with state-of-the-art facilities, accommodating up to 1200 guests. Guests can also meet, entertain, or relax while enjoying distinct and enticing culinary experiences at Riviera Restaurant with an international à la carte menu, Corniche Ultra Lounge serving Tapas or experiencing delightful beverages at the Lobby Bar or Poolside Bar. The Fit Lounge is open 24/7, and the outdoor pool bathed in natural light, complemented by Pullman's unique amenities such as the Welcomer service, Signature Pullman bedding, Connectivity Lounge, and Co-Meeting criteria, ensuring a satisfying stay for all guests.


Job Description

GENERAL MISSION

  • Is the image representative, is the builder, preserving and developing the reputation and brand of the Investor and the Hotel Management Group.
  • The receptionists will be enthusiastic and co-efficient to serve all guests approaching the Front Desk with a professional, warm and positive attitude. You will be a key factor in the check-in and check-out process, which occurs at the Front Desk, and will be available to help the guest in any of  their request.
  • The receptionist rotates 24 hours a day
  • The receptionist report directly to the Front Desk Supervisor.

TECHNICAL RESPONSIBILITIES

    • The receptionists will be the first person that guests will approach for any service or assistance. The greetings and attitudes of the Front Desk will influence a lot on guest’s perception about our hotel overall.
    • Being at the service of the guest, the first task of the Receptionist is to be available at any time for a guest and to take extra care of him by an automatic greeting with smile, warm & positive attitude. The guest will feel they are welcomed at any time. The guest will be always the first priority for a Receptionist.

Qualifications

Degree in Hotel or related field

Fluent in Vietnamese, English communication, and a third language would be a plus


Additional Information

2 years related experience, including supervisory experience, or an equivalent combination of education and experience

Diversity & Inclusion bedeutet für Accor, alle Menschen willkommen zu heißen und ihre Unterschiede zu respektieren. Wir stellen ei der Ausweitung von Beschäftigungs- und Entwicklungsmöglichkeiten ausschließlich Qualitäten und Fähigkeiten den Vordergrund. Unser Ziel ist es, eine sinnvolle Beschäftigung, eine herzliche und einladende Kultur und hervorragende Arbeitsbedingungen zu bieten und die Entwicklung aller Menschen, einschließlich der Menschen mit Behinderungen, zu fördern. 

Zögere nicht, uns bei deiner Bewerbung deine besonderen Bedürfnisse mitzuteilen, damit wir diese berücksichtigen können. 

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