Guest Service Agent

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Primary Responsibilities  

• Provide passionate, knowledgeable and friendly service to external and internal guests at all times 

• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features 

• Check guests in and out of the Property accurately and in a timely manner 

• Handle guest enquiries and provide information on local attractions - give directions as required 

• Take reservations as required in the absence of the Reservations Manager 

• Record guest comments for the information of the Head of Department 

• Set up guest accounts accurately 

• Reconcile cashier floats at the completion of each shift maintaining an accurate float 

• Ensure all guest details are fully updated on PMS system to ensure Property information is correct 

• Ensure guests who are not Accor ALL members are briefed on features and benefits and signed up to the loyalty program    

• Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service  

• Ensure special requests are actioned appropriately and in a timely manner 

• Previous customer service experience, preferably in a Hotel environment 

• Strong knowledge of computer systems including Microsoft Office and preferably in Opera. 

Competencies

• The ability to work a flexible 7-day roster. 

• Exemplary written and verbal communication skills 

• Well-presented with a natural ability to build rapport both in person and over the telephone 

• Strong focus and passion for hotel operations 

• Ability to deliver excellent customer service 

• Self-motivated with positive and professional attitude 

• Proven ability to multi-task, work under pressure, and think on your feet 

• Well-presented with a natural ability to build rapport both in person and over the telephone