Guest Service Agent

Novotel, Mercure & ibis Darwin Airport are conveniently located just a few steps away from the airport and a short 15-minute drive from the vibrant Darwin CBD, the Hotels offer a prime location for both business and leisure travellers.

Be a part of this journey…

Airport Development Group (ADG) has made a significant investment of $25 million to transform the properties into a world-class destination. The major redevelopment project includes a range of upgrades to enhance the guest experience.

The existing accommodation and facilities have undergone significant enhancements, ensuring a comfortable and enjoyable stay for the guests. We are excited to introduce a brand new lagoon pool, where you can relax and soak up the tropical vibes. Additionally, a poolside restaurant has been added, providing a delightful dining experience in a stunning setting.

The extensive new tropical gardens create a serene and inviting atmosphere, offering a wonderful base from which to explore all the remarkable attractions and natural beauty that the Top End has to offer.

We are currently looking for a passionate and driven individual to take on the role as a full-time receptionist (or Guest Service Agent) with the flexibility to work 5 shifts a week on a rotating roster which may include mornings, evenings, weekends and public holidays.

The responsibilities:

• Checking guests in and out

• Maintaining accurate guest accounts

• Taking bookings, providing helpful information & entering reservations

• Answering guests queries in a timely and efficient manner

• Addressing guest requests and handling guest complaints in a positive manner

• Liaise with other departments to assist guest and advise of room moves

The ideal candidate will possess the following qualities:

• Previous Front Office Reception experience preferably in a hotel or resort environment

• Professional telephone manner and exceptional customer service skills

• A friendly and positive can-do attitude who enjoys working in a team

• Previous experience with PMS (Property Management System) is desired but not essential

• Current RSA or Approved Manager's will be an advantage.

Rates of Pay (base)

$26.70 per hour Monday - Friday

$33.38 per hour Saturdays

$40.05 per hour Sundays

$60.08 per hour Public Holidays

What we are looking for

To be successful in this role, you will have:

- Flexibility to work a 7-day roster.

- Attention to detail.

- Good time management and multi-tasking skills.

- Experience is preferred, but not essential – we will provide supportive training.

- Australian work rights are required for this position.

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5,500 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

Immediate access to global accommodation and F&B discounts

#LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.

Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

YOU MUST HAVE VALID AUSTRALIAN WORKING RIGHTS AS WE CANNOT PROVIDE SPONSORSHIP.