Guest Service Agent

Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits.

Mondrian Gold Coast is set to debut on the sun-drenched esplanade of the iconic Burleigh Beach in 2025. This destination lifestyle precinct is a vision of some of Australia and the world’s most celebrated changemakers, risk takers and creative thinkers. Mondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia’s most iconic coastal destinations.

Join our cultural precinct of imaginative spaces that reflect sun, sand and surf enveloped around dynamic dining, entertainment, a cutting-edge spa with a world-class edge.

We’re seeking creatives, innovators and disruptors who challenge the status quo and ready to be agents of change as we usher in one of the most exciting, progressive and forward-thinking brands set to make Burleigh its home.

As a Guest Service Agent, you are the face of Mondrian Gold Coast, responsible for delivering exceptional service at every guest interaction. From check-in to check-out, you will manage guest experiences with efficiency, enthusiasm, and professionalism. This role requires a deep understanding of hospitality, attention to detail, and a passion for exceeding guest expectation.

Main Duties/Responsibilities:

• Greet and welcome guests with a warm, professional demeanour, ensuring a smooth and efficient check-in and check-out process.   
• Operate the hotel’s Property Management System (PMS) to process reservations, cancellations, and modifications, and ensure accurate data entry and financial processing.   
• Address guest inquiries and requests in a timely and courteous manner, ensuring their needs are met or directing them to the appropriate departments.   
• Handle guest billing, payments, and account management, including processing cash, credit, and other payment types. Resolve any billing discrepancies and ensure accurate folio balances.   
• Ensure compliance with all front office standard operating procedures (SOPs) and hotel policies, maintaining consistency in service delivery, guest interactions and operational tasks to meet the hotel standards.    

• Previous experience in a luxury or lifestyle hotel environment is preferred, but not required.   
• Strong interpersonal and communication skills with a commitment to delivering excellent guest service.   
• Ability to multitask and work under pressure in a fast-paced environment.   
• Proficiency in Opera Cloud is advantageous.   
• High attention to detail and strong organizational skills.   
• Ability to work a variety of shifts including evenings, weekends and public holidays.   
• Must have valid Australian Working Rights.

Mondrian Gold Coast is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.