Guest Relations Officer (Japanese Speaking)

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• Supports the Guest Experience Manager and ensure Japanese speaking and VIP guests’ experience meets expectations from pre-arrival to departure.
• Prepares for the Japanese speaking arrivals and take care of the special arrangements/requests.
• Facilitates the in-room check-in of Japanese speaking guests and guests with transfer-in.
• Monitors Japanese speaking arrivals, in-house and departures, and offer assistance through the duration of their stay.

• Graduate of a Degree in Hospitality Management or any related field.
• Minimum of one (1) year of relevant experience in a luxury hotel is an asset.
• Fluency in Japanese language (reading, writing and speaking). Knowledge of Japanese culture and customs is an asset.
• Service-oriented with excellent communication and interpersonal skills.