- Vollzeit
- Festanstellung
- RIXOS
- Rooms
__jobinformationwidget.freetext.LocationText__
RIXOS RIXOS MUNTAZA ALEXANDRIA, Alexandria, Egypt
__jobinformationwidget.freetext.ExternalReference__
REF40832M
Guest Relations Manager
Region
Luxury & Lifestyle
Dieses Stellenangebot ist nun abgelaufen. Bitte sehen Sie sich ähnliche Rollen unten an...
What you will be doing:
- Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.
- Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)
- Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up
- Ensure that all messages, mails and packages are delivered to the guest room.
- Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
- Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently & courteously.
- Check Hotel situation, occupancy, functions, groups, VIPs.
- Re-announce VIP rooms to Housekeeping and F&B departments.
- Check if all departure details for the day have been taken, as well as for the next day.
- To arrange for bouquets, cake and cards in case of guest’s anniversary and birthdays.
- Handling online reviews, control feedback and presence on social platforms.
- Ensures all staff is thoroughly familiar with the Hotel’s emergency procedures and in a state of preparedness for any emergency which may occur.
- Execution of regular technical/skills training. Is responsible for setting up and maintaining ongoing training programs in the Rooms Division in conjunction with the Director of HR and the Training Manager.
- Reviews Duty Manager/Night Manager book daily and takes corrective action when necessary. Also reviews switchboard logbook daily.
- He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
- Assumes responsibility of Duty Manager when scheduled to do so.
- Other duties as assigned.
Your experience and skills include:
- Minimum of 4-6 years’ experience as a Guest Relations Manager in hotel is preferred.
- Fluent English speaker and additional Russian language
- Experience in the GCC and/or Middle East Region is a plus.
- Excellent communication skills, both written and verbal required.
- Be committed to exceeding guest expectations
- Understanding of all hotel management best practices
- Hands-on experience with Hotel Management software (PMS)
- Customer service driven with outstanding communication and active listening skills
- Excellent problem-solving and multitasking skills
- Leadership skills along with the ability to motivate a team into high performance
- Ability to work flexible hours
- Strong sense of responsibility and a professional presentation
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
Diversity & Inclusion bedeutet für Accor, alle Menschen willkommen zu heißen und ihre Unterschiede zu respektieren. Wir stellen ei der Ausweitung von Beschäftigungs- und Entwicklungsmöglichkeiten ausschließlich Qualitäten und Fähigkeiten den Vordergrund. Unser Ziel ist es, eine sinnvolle Beschäftigung, eine herzliche und einladende Kultur und hervorragende Arbeitsbedingungen zu bieten und die Entwicklung aller Menschen, einschließlich der Menschen mit Behinderungen, zu fördern.
Zögere nicht, uns bei deiner Bewerbung deine besonderen Bedürfnisse mitzuteilen, damit wir diese berücksichtigen können.
Ähnliche Jobs
Gehalt
Ort
Mercure Melbourne Doncaster, Doncaster, Australia
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
MERCURE
Job-Typ
Festanstellung
Locations
Doncaster
Job-Kategorie
Food & Beverage
Beschreibung
The role will include (but not limited to): Be responsible for the Event Operations once BEOs are handed over from Event Sales Team; Responsible for overseeing the smooth operational running of social
Referenz
59e1d54b-7477-4a0a-af39-017a26d20070
Verfallsdatum
01/01/0001
Gehalt
Ort
Fairmont Château Whistler, Whistler, Canada
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
FAIRMONT
Job-Typ
Festanstellung
Locations
Whistler
Job-Kategorie
Food & Beverage
Beschreibung
Assistant Food & Beverage Manager - Mallard LoungeExceptional service and flavours are the hallmarks of every dining experience. We invite you to develop your leadership strengths as Assistant Food an
Referenz
0d57dfc3-1340-46c9-85fd-fe0e111ba3ae
Verfallsdatum
01/01/0001
Gehalt
Ort
Fairmont Château Whistler, Whistler, Canada
Experience Level
Associate
Zeitplan der Arbeit
Vollzeit
Marken
FAIRMONT
Job-Typ
Festanstellung
Locations
Whistler
Job-Kategorie
Food & Beverage
Beschreibung
In Room Dining CaptainOur In-Room Dining Captain is responsible for assisting in the daily management of the In-Room Dining department, maximizing service delivery in all areas of the outlet, and ensu
Referenz
c90dcf45-b4f6-41ac-ab92-d3e3cf261ce6
Verfallsdatum
01/01/0001
Gehalt
Ort
21c Museum Hotel Louisville, Louisville, United States
Experience Level
Not Applicable
Zeitplan der Arbeit
Vollzeit
Marken
21C MUSEUM HOTELS
Job-Typ
Festanstellung
Locations
Louisville
Job-Kategorie
Rooms
Beschreibung
Reports to: Front Office Manager/Rooms ManagerGeneral Purpose: Under general supervision, provides porter and valet services to hotel guests and ensures their satisfaction and comfort by promptly and
Referenz
88bbc08c-fec8-4da5-825c-eaad822967ef
Verfallsdatum
01/01/0001
Gehalt
Ort
Fairmont Miramar - Hotel & Bungalows, Santa Monica, United States
Experience Level
Entry Level
Zeitplan der Arbeit
Teilzeit
Marken
FAIRMONT
Job-Typ
Festanstellung
Locations
Santa Monica
Job-Kategorie
Food & Beverage
Beschreibung
What you will be doing:Reporting to The Bungalow General Manager, responsibilities and essential job functions include but are not limited to the following: Provide warm and engaging serv
Referenz
03f6a928-4eb9-4e37-9f77-11671114568a
Verfallsdatum
01/01/0001
Gehalt
Ort
Fairmont Pittsburgh, Pittsburgh, United States
Experience Level
Entry Level
Zeitplan der Arbeit
Teilzeit
Marken
FAIRMONT
Job-Typ
Festanstellung
Locations
Pittsburgh
Job-Kategorie
Wellness und Erholung
Beschreibung
Fairmont Pittsburgh’s Health Club and Spa are looking for an enthusiastic and eager member to make his/her mark in the Health Club. As a Health Club and Spa Receptionist you will be responsible for gr
Referenz
17dccac7-7c3e-4e06-9d4f-061bb3b2a283
Verfallsdatum
01/01/0001
Gehalt
Ort
Sofitel Queenstown - Hotel & Spa, Queenstown, New Zealand
Experience Level
Associate
Zeitplan der Arbeit
Vollzeit
Marken
SOFITEL
Job-Typ
Festanstellung
Locations
Queenstown
Job-Kategorie
Culinary
Beschreibung
If you can display enthusiasm, eagerness, curiosity and a willingness to learn, we will provide you with the guidance, facilities and resources.The role will initially involve working on all sections
Referenz
12ef0ff5-3868-4e70-9a86-42b013ce54cc
Verfallsdatum
01/01/0001
Gehalt
Ort
Fairmont Miramar - Hotel & Bungalows, Santa Monica, United States
Experience Level
Executive
Zeitplan der Arbeit
Vollzeit
Marken
FAIRMONT
Job-Typ
Festanstellung
Locations
Santa Monica
Job-Kategorie
Culinary
Beschreibung
Reporting to the Director of Food & Beverage responsibilities and essential job functions include but are not limited to the following: Oversee daily operations of all KitchensRole models
Referenz
e9fb4050-9368-4f4c-b22d-ef8b2071d05b
Verfallsdatum
01/01/0001
Gehalt
Ort
Fairmont Château Whistler, Whistler, Canada
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
FAIRMONT
Job-Typ
Festanstellung
Locations
Whistler
Job-Kategorie
Culinary
Beschreibung
As a Pastry Cook at Fairmont Chateau Whistler, you will be a key member of our culinary team, and work seamlessly with the wider food and beverage team to ensure excellent products for our guests!Star
Referenz
d9b4635e-953b-4606-a981-98b048f3ad7f
Verfallsdatum
01/01/0001
Gehalt
Ort
Fairmont Château Whistler, Whistler, Canada
Experience Level
Associate
Zeitplan der Arbeit
Vollzeit
Marken
FAIRMONT
Job-Typ
Festanstellung
Locations
Whistler
Job-Kategorie
Rooms
Beschreibung
Assistant Front Office Manager Providing engaging, sincere, personalized service is one of the ways our Front Office colleagues are turning moments into memories for our guests. Showcase your interpe
Referenz
2c14fa7c-8b92-40bc-bcfd-4189561052de
Verfallsdatum
01/01/0001