Guest Relations Manager

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Job Description

• To provide first class service to the apartment guests by assisting them in a sincere and courteous manner, ensuring that the extra mile for the element of “experience matters” and ensure total guest satisfaction.
• Demonstrate working knowledge of all services and facilities of the Frasers Hospitality facilities and local area, ensuring guests can be assisted with any queries.
• Provide leadership and support to all members of the Front Office team, ensuring they are equipped to fulfil their duties.
• Overall responsibility of the day-to-day operations ensuring the Front Office department runs smoothly.
• Managing staff teams, including property, raising standards and ensuring smooth operation, working with all Department Heads and under instruction of the FOHM/GM/DGM.
• To actively seek ways to improve the operations and customer service and ensure the implementations of agreed actions.
• Assist the Front of House Manager in all required ad-hoc tasks to ensure the property operates smoothly.

Requirements

• You have proven experience in a similar role.
• Excellent attention to detail and time management skills.
• You are an enthusiastic individual with a passion for customer service.
• You enjoy working as part of a team who all share the same passion – to create memories that our guests will remember.
• You would like to build upon your leadership and team management skills.
• You must be eligible to work in Turkey.