- Vollzeit
- Festanstellung
- NOVOTEL
- Rooms
__jobinformationwidget.freetext.LocationText__
Novotel Hyderabad Convention Centre, Hyderabad, India
__jobinformationwidget.freetext.ExternalReference__
REF39566H
Guest Experience Manager
Region
MEA SPAC
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Purpose
This position is responsible for the supervision and management of the overall Guest Experience operations by ensuring that all service standards delivery are maintained in accordance to the Hotel’s strategic plan and standard.
Primary Responsibilities
Guest Experience Operation
- Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues.
- Ensures that the following elements are applied long-term throughout the hotel: Pullman Brand Standards and Loyalty (those elements are refer to I Auditor guidelines)
- Mobilizes all players in the continuous improvement dynamics (process, indicators, follow-up etc.
- In conjunction with the Heads of Department and Team Leaders, builds up the processes, actions and working methods needed to fulfill the brand's customer promise.
- Translates the Pullman mindset to guests through strong presence in the field, embodying sociability and proximity.
- Mobilizes and challenges all Heads of Department to ensure that all employees embody Pullman expertise and the behavioral code in front of guests, our distinctive quality standard
- Provides a methodological framework for Heads of Department, to implement long-term "Quality" standards: analysis, diagnosis, action plan and follow-up
- Guarantees the global vision of customer satisfaction and the due application of the brand standards:
- - Prepares and implements Pullman brand audits, both internally and externally
- - Centralizes all customer satisfaction information with main focus on Voice of Guest program
- - Analyses results using indicators defined at Brand level and identifies the hotel's specific aims
- - Presents recommendations to managers and defines possible improvement actions with them
- Responsible in Response Rate
Team Management
- Modifies working methods to comply with the brand philosophy
- Initiates a positive atmosphere that brings the different departments closer together, in order that each hotel is synonymous with its one and only team of personnel, operating in its own field
- Ensures that the quality of service provided for guests is homogeneous throughout the hotel, to convey an excellent global image of the hotel
- Implements actions to increase the awareness of all personnel of quality issues, deploying training if needed for hotel staff or Heads of Department.
- Responsible for quality and sustainable development in the hotel
- Decides on the department's investments in conjunction with the Executive Assistant Manager Rooms Division and Commercial / General Manager
Knowledge and Experience
- Minimum 3 years of relevant experience in a similar capacity
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Good working knowledge of MS Excel, Word, & PowerPoint
Competencies
- Strong leadership, interpersonal and training skills
- Good communication and customer contact skills
- Results and service oriented with an eye for details
- Ability to multi-task, work well in stressful & high-pressure situations
- A team player & builder
- A motivator & self-starter
- Well-presented and professionally groomed at all times
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
Diversity & Inclusion bedeutet für Accor, alle Menschen willkommen zu heißen und ihre Unterschiede zu respektieren. Wir stellen ei der Ausweitung von Beschäftigungs- und Entwicklungsmöglichkeiten ausschließlich Qualitäten und Fähigkeiten den Vordergrund. Unser Ziel ist es, eine sinnvolle Beschäftigung, eine herzliche und einladende Kultur und hervorragende Arbeitsbedingungen zu bieten und die Entwicklung aller Menschen, einschließlich der Menschen mit Behinderungen, zu fördern.
Zögere nicht, uns bei deiner Bewerbung deine besonderen Bedürfnisse mitzuteilen, damit wir diese berücksichtigen können.
Ähnliche Jobs
Gehalt
Ort
ibis Yanbu Saudi Arabia, Yanbu, Saudi Arabia
Experience Level
Entry Level
Zeitplan der Arbeit
Vollzeit
Marken
IBIS
Job-Typ
Festanstellung
Locations
Yanbu
Job-Kategorie
Food & Beverage
Beschreibung
Attends regular training sessions in line with the departmental P&P i.e. guest care, product knowledge, grooming standards, up-selling, etc.Works as per instructions from the immediate Supervisor and
Referenz
52072cf6-9df0-4b54-94f0-4d99a56b784a
Verfallsdatum
01/01/0001
Gehalt
Ort
IBIS STYLES STYLE MYSURU, Mysuru, India
Experience Level
Associate
Zeitplan der Arbeit
Vollzeit
Marken
IBIS STYLES
Job-Typ
Festanstellung
Locations
Mysuru
Job-Kategorie
Engineering & Wartung
Beschreibung
We are seeking a skilled and reliable General Maintenance Technician to join our team in Mysuru, India. In this role, you will be responsible for maintaining and repairing various building systems and
Referenz
3ee319c9-9766-4de5-8281-2df9cf374b2a
Verfallsdatum
01/01/0001
Gehalt
Ort
Pullman Melbourne Albert Park, Albert Park, Australia
Experience Level
Not Applicable
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Albert Park
Job-Kategorie
Culinary
Beschreibung
About the Role!Reporting to the Director of Food and Beverage, the Executive Chef, will take the lead of our culinary team, orchestrating exceptional dining experiences that embody creativity and exce
Referenz
b7caaeaf-6ae4-4d4f-a50b-af99e3816357
Verfallsdatum
01/01/0001
Gehalt
Ort
Mövenpick Doha, Doha, Qatar
Experience Level
Associate
Zeitplan der Arbeit
Vollzeit
Marken
MOVENPICK
Job-Typ
Festanstellung
Locations
Doha
Job-Kategorie
Einkauf
Beschreibung
Key Deliverables and Responsibilities:Organize the store efficiently and maintain high hygiene standards.Ensure cleanliness in all storage areas, including shelves and chillers.Assist during vegetable
Referenz
653d10aa-4014-4df1-9af9-6a44d260c8f4
Verfallsdatum
01/01/0001
Gehalt
Ort
ibis Navi Mumbai, Navi Mumbai, India
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Navi Mumbai
Job-Kategorie
Food & Beverage
Beschreibung
Responsible for maintaining high quality of guest services primarily in the areas of arrivals, departures, rooming, food & services and special needs and enquiries that guests may have during their st
Referenz
4e29fc85-de19-45dd-b079-8448e60cd8dd
Verfallsdatum
01/01/0001
Gehalt
Ort
Novotel Sydney Parramatta, Parramatta, Australia
Experience Level
Entry Level
Zeitplan der Arbeit
Vollzeit
Marken
NOVOTEL
Job-Typ
Festanstellung
Locations
Parramatta
Job-Kategorie
Talent & Culture / HR
Beschreibung
No two days will ever be the same as you will: Assist with recruitment - posting ads, shortlisting applications, extending contracts and processing new starter documentationBe the gate keeper for all
Referenz
848d06d1-99b5-4360-b669-4e34c7c98c17
Verfallsdatum
01/01/0001
Gehalt
Ort
Mercure Sydney Parramatta, Rosehill, Australia
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
MERCURE
Job-Typ
Festanstellung
Locations
Australia
Job-Kategorie
Rooms
Beschreibung
Drive results through unwavering standards of cleanliness, quality & efficiencyFocusing on rostering and productivityTraining and development of team membersDaily checking of guest rooms and designate
Referenz
478744d5-38f8-4706-8613-f3a00efd0334
Verfallsdatum
01/01/0001
Gehalt
Ort
Novotel Rotorua Lakeside, Rotorua, New Zealand
Experience Level
Not Applicable
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Rotorua
Job-Kategorie
Culinary
Beschreibung
Ensure that food standards, preparation, presentation and cooking techniques are carried out according to established recipes / standards. Be familiar with the other kitchen sections, promoting flexib
Referenz
2e4c8bb9-1d99-4fa4-bcb5-f991be5a348f
Verfallsdatum
01/01/0001
Gehalt
Ort
Kuala Lumpur, Malaysia
Experience Level
Director
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Kuala Lumpur
Job-Kategorie
Geschäftsführung & Hotelmanagement
Beschreibung
Manage hotel’s pre-opening operations.Ensure profit optimization and superior guest experience..Drive the hotel’s commercial performance.Create a performance-driven culture that meets the business ob
Referenz
d9273108-762e-40b9-9659-47f64700c244
Verfallsdatum
01/01/0001
Gehalt
Ort
Novotel Kolkata - Hotel & Residences, Kolkata, India
Experience Level
Associate
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Kolkata
Job-Kategorie
Rooms
Beschreibung
Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitorsMaintain high standards of customer services at the reception desk s
Referenz
90874161-d0de-4205-8005-5ae6c000ceb7
Verfallsdatum
01/01/0001