General Manager - Nungwi Dreams by Mantis

Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways and eco-escapes located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

General Manager

The General Manager will lead strategic planning to ensure the successful operation of the resort. This role encompasses fostering a culture of excellence, diversity, and inclusion, with a strong focus on delivering exceptional guest experiences and achieving financial objectives. His/her leadership will extend to community engagement, building strong relationships with local stakeholders and shareholders, and serving as a brand ambassador for Mantis. This role will champion sustainability and eco-tourism initiatives, integrating responsible practices into all aspects of operations. The goal is to achieve operational excellence, maximise guest satisfaction, promote environmental stewardship, and set a benchmark in the hospitality industry.

What is in it for you:

• Engage in conservation efforts and help preserve wildlife.
• Enjoy sustainable adventures with exclusive rewards.
• Celebrate locality and heritage in a vibrant community.
• Advance your career with global development opportunities.
• Drive change through impactful social initiatives.
• Collaborate with a passionate, innovative team.
• Achieve success with a forward-thinking, excellence-driven company.

Key Responsibilities:

• Operational Management: Oversee the day-to-day operations of the resort and develop and implement operational policies, procedures, and protocols to ensure efficiency and compliance with regulatory requirements. Monitor and assess key performance indicators (KPIs) to identify areas for improvement and implement strategies to enhance operational efficiency. Maintain elevated standards of cleanliness, maintenance, and safety across the resort.
• Guest Relations: Foster a culture of exceptional customer service and guest satisfaction by managing daily operations and ensuring rigorous standards of cleanliness, maintenance, and safety. Address guest inquiries, feedback, and complaints promptly, resolving issues effectively to ensure positive outcomes. Implement initiatives to enhance guest experiences and encourage loyalty, such as personalised services, special promotions, and exclusive amenities.
• Financial Management: Develop annual budgets and financial plans, forecasting revenue and expenses to achieve profitability goals. Closely monitor financial performance, analysing variances and implementing corrective measures as needed. Negotiate with suppliers, vendors, and service providers to optimise cost-effectiveness while maintaining high service standards.
• Human Resources Management: Recruit, train, and nurture a competent team, fostering a culture of collaboration, accountability, and continuous development. Conduct regular performance evaluations, offering constructive feedback, coaching, and support. Implement strategies to engage employees, recognise achievements, and create a positive and productive work environment.
• Marketing and Sales: Design and execute marketing strategies to increase occupancy rates, drive revenue, and strengthen the resort’s brand image. Work with the sales team to identify and pursue opportunities for business growth, including corporate partnerships, group bookings, and special events. Stay informed about market trends, competitor activities, and customer preferences to refine marketing and sales strategies.
• Regulatory Compliance: Ensure adherence to relevant legislation, regulations, and industry standards, including health and safety, employment, and licensing requirements. Maintain accurate records and documentation to support compliance efforts, conducting regular audits and inspections as needed. Implement risk management protocols to minimise liabilities and provide a safe environment for both guests and staff.
• Strategic Planning and Leadership: Drive the development and execution of strategic initiatives to promote business growth, improve operational efficiency, and enhance the resort’s competitive position. Encourage a culture of innovation and continuous improvement aligned with Mantis’s values and commitment to sustainability.
• Environmental and Social Responsibility: Lead sustainability initiatives to ensure the resort operates in an environmentally responsible manner. Collaborate with local communities to support conservation efforts and promote the socio-economic development of the region.
• Internal & External Communication: Establish and maintain effective communication and collaboration with the owning company to align goals and objectives. Provide regular updates on resort operations and performance, addressing challenges and opportunities proactively. Uphold the values and standards of Mantis, contributing to a mutually beneficial partnership.

• Work Experience: Previous experience in managing resorts, preferably in East Africa or an island concept.
• Education: Diploma or degree, preferably in hospitality or a related field.
• Communication Skills: Fully proficient in English, with excellent communication and presentation abilities. Additional languages are a plus.
• Sustainability Passion: Dedicated to sustainability, environmental care, eco-tourism, and creating unforgettable guest experiences.
• Business Acumen: Strong experience in revenue management and finance, results-focused, with a commitment to quality guest service and team building.
• Profile: Demonstrates a professional demeanour and strategic outlook, with an entrepreneurial mindset. Engaging, friendly, and charismatic, with a natural ability to connect with guests and colleagues.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About Mantis Collection: Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS